Regional Technical Service Manager

1 month ago

Shanghai, China Element Solutions Inc Full time
Challenge Yourself and Impact the Future

MacDermid Alpha Electronics Solutions, a business of Element Solutions Inc (NYSE: ESI), is renowned worldwide for its commitment to revolutionizing the electronics industry. With a legacy spanning over a century, we have continually set new benchmarks for excellence, reliability, and sustainability in electronic materials.

Our Expertise:

  • Wafer Level Solutions: Revolutionizing wafer fabrication processes for enhanced efficiency and performance.

  • Semiconductor Assembly Solutions: Driving innovation in semiconductor assembly processes for unparalleled reliability.

  • Circuitry Solutions: Tailored solutions to meet the dynamic demands of modern circuitry.

  • Circuit Board Assembly Solutions: Elevating circuit board assembly processes for optimal performance.

  • Film & Smart Surface Solutions: Transforming electronics with cutting-edge materials and technologies for enhanced functionality and reliability.

Across diverse sectors including automotive, consumer electronics, mobile devices, telecom, data storage, and infrastructure, MacDermid Alpha Electronics Solutions has earned the trust of manufacturers worldwide. Our comprehensive range of high-quality solutions and technical services covers the entire electronics supply chain, empowering businesses to thrive in today's competitive landscape.

Who are we looking for?

We now have an opportunity for Regional Technical Service Manager, APAC to join our SAS team.

The general purpose of this position is to provide the Region’s customer base with technical supports as well as to support the Electrolube BU strategy and sales initiatives for key target accounts.

Work closely with Regional marketing manager, Business development and field sales to provide the professional technical services to customers in the region to ensure that the Electrolube products meet customer application requirements, and provide customers with corresponding trainings, publicity and other technical services.

What will you be doing?

•Provide Site Account Managers with technical expertise to support customer processes related to Electrolube offerings

•Provide project management support for technical projects. Scope of technical projects includes technology transfers, process solutions, new product implementation & emerging technologies.

•Prepares Applications Bulletins to communicate & support process solutions, New Product Implementation and Emerging Technologies.

•Performs Beta Site evaluation to support New Product Introductions.  This includes scheduling Beta Sites with Sales and customers as well as providing detailed reports to support product performance.

•Provides sales, marketing and R&D with technical trends, customers’ technical requirements as well as partnership opportunities with customers.

•Prepares and presents technical papers at industrial conferences.

•Participates in and sometimes leads Worldwide Response teams for strategic customers.

•Provides technical training to customers –engineers & operators as well as Sales & Logistic partners.

•Addresses technical inquiries as called upon

•Conducts failure analyses.

•Conducts investigations and completes project reporting.

•Manages the Technical Service Request process.

•Provides assistance to overall Technical Services Group by supporting sales and customers, both Key And Target.

•Provides technical support to manufacturing and quality assurance.

Who are You?
  • Bachelor's degree (B. A.) from four-year college or university. Master or Ph. D is a plus.
  • Six to ten years related experience and/or training; or equivalent combination of education and experience.
  • Must have a minimum of 5 years experience with electronic assembly with hands-on experience with conformal coating, potting resins and thermal interface materials technology, at least one of these, either material or processing. Rich experience on customer facing for field application supports.
  • Preferably with working experience on fields like Automotive, Industrial, AI, 5G communications etc. Familiar with products designs of BMS, Converter, Controller, Sensor, flowmeter, etc. and protection polymers and thermal interface materials inside the devices.

We understand that not all candidates may meet the requirements listed above. If you believe you have the knowledge and experience necessary to excel in this role, we encourage you to apply.

What competencies will you need?

To be successful in this role, you will need to have below skills:

•Must abide by all Company policies/procedures, safety rules and governmental regulations.

•Must have strong communication skills (written & verbal).

•Must have strong analytical and statistical skills for problem solving.

•Must have strong presentation skills. 

•Must have the ability to multi-task with 'can do attitude'

•Must be willing to travel 50 percent of the time

•Must have proven project management and scheduling skills

•Must be able to solve problems and troubleshoot technical matters while exhibiting judgment and a realistic understanding of issues

•Must have outstanding customer relations skills and be able to adapt to varying customer needs

•Must be able to multitask, manage transitions effectively and change focus quickly

•Ability to maintain a solution-oriented approach while dealing with interpersonal conflict, hazardous conditions, personal rejection, or time demands.

•Must be able to handle constructive feedback and adapt accordingly.

•Ability to prepare for emerging customer needs, manage multiple projects, determine project urgency in a meaningful and practical way; use goals to guide actions and create detailed action plans, and organize and schedule people and tasks.

We are we Offering...

Challenge Yourself and Impact the Future - As part of our team here, as well as receiving a competitive base salary, you will also participate in a generous performance related bonus scheme. In addition, you will also receive legal and benefit annual leave, paid sick leave, commercial insurance, holiday benefits, etc.

Teamwork - At ESI, you will be part of a highly collaborative culture that promotes continuous improvement through cross-functional partnerships to achieve our mission. We do this through a strong and unified culture and transparent management which has empowered us to create high performing global teams that achieve superior solutions for our customers.

Equal Opportunity Employer

All qualified applications will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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