Sr. Customer Success Manager

5 months ago

Shanghai, China Amazon (Shanghai) International Trading Company Limited Full time
Amazon Global Selling is a key initiative to achieve our vision to offer customers Earth’s largest selection. We provide businesses the opportunity to sell their goods on the Amazon platform worldwide. Each year, tens of thousands of businesses join our Marketplace in 10 countries, adding millions of new products.

Amazon's Asia Global Selling Existing Seller Management (ESM) team currently seeks a results oriented Customer Success Manager who can learn quickly and build trust with various stakeholders in a dynamically changing environment. In this role, s/he will be a key member of the Asia Global Selling ESM Team, providing critical support to Account Management teams in identifying more growth opportunity from our existing Selling Partner's profile, as well as optimizing existing work process and develop tools & mechanisms to improve Account Management efficiency.

The ideal candidate will have demonstrated project/program management skills and specifically the ability to shape work for themselves and supporting other team mates. The position requires strong communication skills and the ability to build and maintain strong working relationships with numerous stakeholders within the organization. S/he also has a track record of program management, leading business initiatives, building SOP/tools, and turning data into insights.

Roles and Responsibilities:
- Work closely with the Account Management team to manage and drive critical programs
- Leverage data tools such as Excel, SQL in order to manage opportunities for multiple Seller programs driving the Asia Global Selling ESM business
- Interact with multiple stakeholder / business teams to translate ambiguous requirements to execution
- Builds trust with Sales partners and fosters a collaborative team environment with all stakeholders
- Structures work flow across the team to effectively prioritize operational support activities
- Work relentlessly to improve existing processes and using data driven decision making to make recommendations for systems, process, and business improvements
- Develop SOPs, workflows, metrics, reports or other tools to assist Sales teams maximize productivity

BASIC QUALIFICATIONS

- 10+ years of professional experience in sales operations, program management, or other related field
- Experience in developing SOP/Tools and build mechanism for complicated working process
- Excellent communication in both English and Mandarin
- Ability to work in a fast-paced environment and build partnerships with a wide range of stakeholders
- Strong project management / time management skills are a must

PREFERRED QUALIFICATIONS

- SQL skills is a plus
- Proven record in business initiative formulation, strategic design, drive business agenda and influence senior stakeholders
- Data tools development is a plus (Quicksight)

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