Customer Success Manager

4 months ago


Shanghai, China Veeva Systems Full time

The Role


Veeva has been investing in customer success since the founding of the company. To further expand these efforts, Veeva is now establishing a Customer Success Management (CSM) team that will work alongside our product, sales, and services teams to help customers achieve even higher levels of success.
The Customer Success Manager will provide strategic guidance to named China SFA customers to increase the value they get from China SFA. In addition, the CSM team will identify and promote best practices for the management of a SaaS CRM program.
We are looking for members of this team to work with Veeva’s most strategic customers across China. As founding members of the CSM team, you will help to develop the specific strategies, tactics and processes that will make this team truly valuable to ongoing customer success.
To help calibrate the expectations of this team, the China SFA team is not a team of Account Managers that know a little product. It is a team of strategic consultants that know how to identify areas of improvement and have the consulting background to be able to drive progress.

What You'll Do

Aligning with key customer CRM stakeholders across IT, SFE, Digital, MKT, and other business stakeholders to establish a stronger CRM management program Evaluate how customers manage their China SFA investment & identify efficiency and effectiveness gains (process & tools) Promote awareness of the latest innovations Veeva is releasing Providing China SFA program/release management best practices Increase the ROI customers get from China SFA Assist in managing an account team that will include sales, services, product, and support

Requirements

Excellent client-facing skills and proven track record of establishing themselves as a strategic trusted advisor to clients Strong written and verbal presentation skills Rich and solid Pharma industry knowledge Strong analytical skills Demonstrated years of IT or commercial excellence (SFE, Digital Marketing, etc.) related consulting experience (delivery/implementation) Self-starter who is able to own the ongoing success of both large and small clients and extremely well-organized Experience in working with Account teams University Degree Fluent in English

Nice to Have

Pharma CRM experience Direct experience with China SFA implementations Pharma Company Stakeholder connections

Perks & Benefits

2% Learning Fitness Fee Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

  • Shanghai, China Altium Full time

    ⚡️ Why Altium?Altium is transforming the way electronics are designed and built. From startups to world’s technology giants, our digital platforms give more power to PCB designers, supply chain, and manufacturing, letting them collaborate as never before. Constant innovation has created a transformative technology, unique in its spaceMore than 30,000...


  • Shanghai, Shanghai, China Veeva Systems Full time

    About the RoleVeeva Systems is expanding its customer success efforts by establishing a Customer Success Management (CSM) team. This team will work closely with product, sales, and services teams to help customers achieve higher levels of success.Key ResponsibilitiesAlign with key customer stakeholders to establish a stronger CRM management programEvaluate...


  • Shanghai, Shanghai, China Amazon (Shanghai) International Trading Company Limited Full time

    Customer Success ManagerAmazon Global Selling is a key initiative to achieve our vision to offer customers Earth's largest selection. We provide businesses the opportunity to sell their goods on the Amazon platform worldwide.As a Customer Success Manager, you will be a key member of the Asia Global Selling ESM Team, providing critical support to Account...


  • Shanghai, China Qorvo Full time

    Responsibilities : Guide customers from project inception to mass production, on how to implement Qorvo's IoT solutions. Your goals are new design wins and reducing time-to-market for customer projects Manage and prioritize your Customer Success team's workload, reporting into the global Customer Success senior manager Collaborate closely with sales,...


  • Shanghai, Shanghai, China Microsoft Full time

    About the RoleMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our...


  • Shanghai, China Amazon (Shanghai) International Trading Company Limited Full time

    Amazon Global Selling is a key initiative to achieve our vision to offer customers Earth’s largest selection. We provide businesses the opportunity to sell their goods on the Amazon platform worldwide. Each year, tens of thousands of businesses join our Marketplace in 10 countries, adding millions of new products. Amazon's Asia Global Selling Existing...


  • Shanghai, China Vodafone Full time

    Job details Role title: Senior Customer Success Manager Function: CSM Department: Service Management Reports to: Senior Manager Location: Shanghai, China   What you’ll do Role purpose: Responsible for ensuring Vodafone Business International (VBI) meets all of its Service Obligations to allocated Customers ensuring retention,...


  • Shanghai, China Vodafone Full time

    Job details Role title: Senior Customer Success Manager Function: CSM Department: Service Management Reports to: Senior Manager Location: Shenzhen, China   What you’ll do Role purpose: Responsible for ensuring Vodafone Business International (VBI) meets all of its Service Obligations to allocated Customers ensuring retention,...


  • Shanghai, Shanghai, China Vodafone Full time

    Job OverviewVodafone is seeking a highly skilled Senior Customer Success Manager to join our team. As a key member of our Service Management department, you will be responsible for ensuring that Vodafone Business International meets all of its Service Obligations to allocated Customers, driving retention, profitable growth, and customer satisfaction.Key...


  • Shanghai, China Amazon (Shanghai) International Trading Company Limited Full time

    Amazon Global Selling is a key initiative to achieve our vision to offer customers Earth’s largest selection. We provide businesses the opportunity to sell their goods on the Amazon platform worldwide. Each year, tens of thousands of businesses join our Marketplace in 10 countries, adding millions of new products. Amazon's Asia Global Selling Existing...


  • Shanghai, Shanghai, China CTW Full time

    Job SummaryWe are seeking a highly skilled Customer Success Specialist to join our team at CTW. As a key member of our customer support team, you will be responsible for providing exceptional support to English-speaking players, addressing their inquiries and resolving issues in a timely and professional manner.Key ResponsibilitiesProvide top-notch customer...


  • Shanghai, China SAP Full time

    We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...


  • Shanghai, China Microsoft Full time

    Overview Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. Growth mindset encourages each of us to lean in and learn what matters most to our...


  • Shanghai, Shanghai, China SAP Full time

    Unlock Your Potential with SAPAt SAP, we're dedicated to helping businesses run better. As a key member of our team, you'll play a vital role in driving customer success and growth.Job SummaryWe're seeking an experienced Enterprise Customer Success Professional to join our team in China. In this role, you'll be responsible for developing and maintaining...


  • Shanghai, China Siemens Mobility Technologies (Beijing) Co., Ltd Full time

    Why us? You will be joining a team of Product, Software Engineering, Data Engineeringand Science to create the next-generation digital platform in railway industry.The real-time big data platform on Railigent will play a critical role ineveryday railway maintenance work and thus meaningfully important for publicsafety and people welfare. We are working...


  • Shanghai, Shanghai, China Microsoft Full time

    Unlock Customer Success with MicrosoftAt Microsoft, we're on a mission to empower every person and organization on the planet to achieve more. As a Customer Success Account Manager, you'll play a critical role in helping our customers achieve their business objectives by accelerating their value realization across our Digital Cloud platforms.Key...


  • Shanghai, Shanghai, China ZEISS Group Full time

    Role OverviewThe After Sales Specialist plays a pivotal role in driving the success of our business by:Revenue Generation: Contributing to the attainment of annual financial goals through effective implementation of branding and promotional initiatives.Customer Engagement: Establishing and nurturing relationships with clients to ensure optimal satisfaction...


  • Shanghai, China NielsenIQ Full time

    Job Description Conducts performance reviews for direct reports Responsible for the training and development of the team. Ensure team members are trained to handle client requirements Establish high standards of performance, provide support, recognition and feedback to develop associates and support a strong team environment Ensure the services...


  • Shanghai, China NielsenIQ Full time

    Job Description Responsibilities In-depth client engagement by insightful and actionable business advice Ensure maximum client satisfaction through high level of client service standards in line with client expectations Consult with clients regarding business concerns Conduct external presentations and rive client satisfaction by providing...


  • Shanghai, China Universal-Robots Full time

    Key Responsibilities: • Represents the UR Brand, Vision, and Values at all times • Manages commercial relationships with all active and prospective UR+ partners. • Develops and implements China local l Ecosystem strategy together with China Regional President and key personnel to ensure China region and global objectives are fulfilled. •...