Field Service Engineer

3 weeks ago

Shanghai, China ASML Full time

Introduction to the job

Context

The Customer Support (CS) organization is responsible for the installations, qualification, repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.
The Field Service Engineer 2 executes regular and irregular maintenance activities with considerable independency and under limited supervision. Handles defined and regular problems/maintanance on a machine, either independently or through escalation without supervision.

Requirements

Experienced Field Service Enginer with BSc degree in relevant Technical Field (Electrical Technology, Mechatronics, Mechanical Engineering, etc.) or equivalent experience.
Experienced in technical industry is required and/or semiconductor industry experience prefered.
Experience in using computer applications, including data analysis tools, spreadsheet, and presentation software.
Has complete knowledge on product functionality of the main modules/sub-modules.

Responsibilities

Problem analysis and approach

Gather all information relevant for the problem, analyze using available means, gather additional diagnostic info if needed, decide on initial approach to solve problem and execute, consult with others.

Problem handovers and routing

Handover problem or problem aspects to others (2nd line support), document and package all data relevant for problem resolution (e.g. pass-downs, work orders, field service reports, system problem reports, technical reports).

Repairs

Use tools, replace parts, improve settings, to execute repairs and standard service actions independently.

Procedures

Based on arranged customer machine time window to arrange for all (possible) parts, tools, equipment and information / knowledge to be available at start of procedure, execute procedure.

Training / advice

Explain appropriate actions to users to correct malfunctions, train customers in use and routine maintenance of equipment, recommend changes in user procedures when needed

Process Optimization

Signal gaps and improvement opportunities and reports it to the relevant stakeholders

Knowledge build-up and transfer

Maintain and broaden own knowledge, shares best known methods within the work group.

Coaching

Provide appropriate support and assistance to less experienced engineers on first tasks.

Role and responsibilities

Education and experience

Skills

Other information

EOE AA M/F/Veteran/Disability

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Need to know more about applying for a job at ASML? Read our .

  • Field Service Engineer

    4 weeks ago

    Shanghai, China Caterpillar Full time

    Job Description: Following the new Medium-Speed Engines (MSE) strategy there is an exciting opportunity for a Field Service engineer to join the MaK team. As a Field Service Engineer, the employee is responsible for providing technical service (installation, commissioning, maintenance and servicing) in conjunction with field service representatives and...

  • Field Service Engineer

    4 weeks ago

    Shanghai, China Nova Ltd. Full time

    The China Service Team at Nova is looking for a service engineer to support Nova tools at customer sites in Shanghai area.· Nova provides insights into process control in the world’s most technologically advanced industry. We employ physics, math, algorithms, software and hardware expertise to redefine the limits of possible in semiconductors’...

  • Field Service Engineer

    2 weeks ago

    Shanghai, Shanghai, China Wärtsilä Full time

    Field Service Engineer A safer, low-carbon shipping industry is underpinned by data sharing. We at Wärtsilä Voyage are creating the digital infrastructure needed to enable high-performing maritime logistics. Through our world-leading Smart Marine portfolio, we support our customers in their efforts to ensure secure, highly energy-efficient and...

  • Field Service Engineer

    2 weeks ago

    Shanghai, Shanghai, China Grifols Full time

    Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and...

  • Field Service Engineer

    4 weeks ago

    Shanghai, China Grifols Full time

    Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and...

  • Mechanical Field Service Engineer

    4 weeks ago

    Shanghai, China Baker Hughes Full time

    Job Requirements Would you relish being at the center of cutting-edge energy projects? Are you passionate about providing complex technical solutions? Join our innovating Field Services Team Our Gas Tech Services team provides industry-leading products and services that optimize the extraction, production and processing of energy....

  • Field Service Engineer

    4 weeks ago

    Shanghai, Shanghai, China GRIFOLS, S.A. Full time

    Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders in plasma-derived medicines and transfusion medicine and...

  • Principal Field Service Engineer

    4 weeks ago

    Shanghai, China Lam Research Full time

    The Group You’ll Be A Part Of The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and...

  • Field Service Engineer II

    4 weeks ago

    Shanghai, China Lam Research Full time

    The Impact You’ll Make As a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. You're on the front lines, understanding customer needs and collaborating with various teams to...

  • Field Service Engineer

    4 weeks ago

    Shanghai, China GRIFOLS, S.A. Full time

    table.MiTabla { max-width: 1020px;!important Would you like to join an international team working to improve the future of healthcare? Do you want to enhance the lives of millions of people? Grifols is a global healthcare company that since 1909 has been working to improve the health and well-being of people around the world. We are leaders...

  • Field Service Engineer 1

    4 weeks ago

    Shanghai, China Lam Research Full time

    The Group You’ll Be A Part Of The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and...

  • Field Service Engineer

    2 weeks ago

    Shanghai, Shanghai, China Alfa Laval Full time

    At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress. As a member of our team, you thrive in a truly...

  • Field Service Engineer

    1 month ago

    Shanghai, China Alfa Laval Full time

    At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress. As a member of our team, you thrive in a truly...

  • Field Service Sales, East

    2 weeks ago

    Shanghai, Shanghai, China ThermoFisher Scientific Full time

    Job DescriptionThermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies...

  • Field Service Sales, East

    3 weeks ago

    Shanghai, Shanghai, China ThermoFisher Scientific Full time

    Job DescriptionThermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies...

  • Field Service Engineer Senior

    4 weeks ago

    Shanghai, China Alfa Laval Full time

    At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress. As a member of our team, you thrive in a truly...

  • Field Service Team Manager

    2 weeks ago

    Shanghai, Shanghai, China Alfa Laval Full time

    At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress. As a member of our team, you thrive in a truly...

  • Field Service Team Manager

    4 weeks ago

    Shanghai, China Alfa Laval Full time

    At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress. As a member of our team, you thrive in a truly...

  • Field Process Engineer 4

    4 weeks ago

    Shanghai, China Lam Research Full time

    Job Responsibilities Technical Responsible for completion of process support and installation of Lam equipment at customer sites. This includes evaluation and documentation of process outputs of hardware modifications/upgrades to existing systems. Key field support role for Beta sites, evals or first in fab installations. Field owner to drive...

  • Service Engineer, OPH

    4 weeks ago

    Shanghai, China ZEISS Group Full time

    Position Summary / 职位概况 Provides after-sales service support to customers on-site in the fields of installation, repair, and maintenance Zeiss products. Serves as technical troubleshooter and reports directly to Regional Service Manager. Requirements / 要求 Education / 教育背景 Diploma in science and engineering Experience /经验 Relevant...