Technical Product Support

7 months ago


Xi'An, China Applied Materials Full time

Key Responsibilities

Provides systems support for engineering systems in applications or reliability labs. Supports engineering owners by working on assigned projects in conjunction with vendors, or suppliers. Acts as intermediary between customer and factory by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.  Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes  Presents system performance data as required. This includes performance metrics such as Uptime, MTBF, MTBI, Availability, equipment and process parameters.  Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at the engineering level.

Functional Knowledge

Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities

Business Expertise

Understands key business drivers; uses this understanding to accomplish own work

Leadership

No supervisory responsibilities but provides informal guidance to new team members

Problem Solving

Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents 

Impact

Impacts quality of own work and the work of others on the team; works within guidelines and policies

Interpersonal Skills

Explains complex information to others in straightforward situations

Qualifications

Education:

Bachelor's Degree

Skills:

Certifications:

Languages:

English

Years of Experience:

4 - 7 Years

Work Experience:

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 50% of the Time

Relocation Eligible:

Yes

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