Technical Product Support Specialist

1 month ago


Xi'an, Shaanxi, China Applied Materials Full time

Job Summary

As a Technical Product Support Specialist at Applied Materials, you will be responsible for providing systems support for engineering systems in applications or reliability labs.

Responsibilities

  1. Supports engineering owners by working on assigned projects in conjunction with vendors, or suppliers.
  2. Acts as intermediary between customer and factory by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
  3. Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes.
  4. Presents system performance data as required.
  5. Supports GPS in the generation of documentation such as CENs and BKMs.
    1. Creates and reviews documentation covering technical improvements, system upgrades, and support plans.
    2. Presents at the engineering level.

Requirements

  1. Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities.
  2. Understands key business drivers; uses this understanding to accomplish own work.
  3. No supervisory responsibilities but provides informal guidance to new team members.
  4. Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents.
  5. Impacts quality of own work and the work of others on the team; works within guidelines and policies.
  6. Explains complex information to others in straightforward situations.

Qualifications

  1. Bachelor's Degree
  2. 2 - 4 Years of Experience
  3. Full-time position
  4. Yes, 50% of the Time


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