Technical Product Support Specialist
1 month ago
Job Summary
As a Technical Product Support Specialist at Applied Materials, you will be responsible for providing systems support for engineering systems in applications or reliability labs.
Responsibilities
- Supports engineering owners by working on assigned projects in conjunction with vendors, or suppliers.
- Acts as intermediary between customer and factory by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.
- Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes.
- Presents system performance data as required.
- Supports GPS in the generation of documentation such as CENs and BKMs.
- Creates and reviews documentation covering technical improvements, system upgrades, and support plans.
- Presents at the engineering level.
Requirements
- Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities.
- Understands key business drivers; uses this understanding to accomplish own work.
- No supervisory responsibilities but provides informal guidance to new team members.
- Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents.
- Impacts quality of own work and the work of others on the team; works within guidelines and policies.
- Explains complex information to others in straightforward situations.
Qualifications
- Bachelor's Degree
- 2 - 4 Years of Experience
- Full-time position
- Yes, 50% of the Time
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