Technical Support Engineer

1 month ago


Xi'an, Shaanxi, China Applied Materials Full time

Key Responsibilities

  • Provide expert technical support for internal and external customers, resolving moderate-difficulty issues with our products and systems.
  • Develop and maintain installation and upgrade instructions for Applied Materials product releases.
  • Participate in product design, testing, and documentation reviews, and contribute to user conferences.
  • Offer off-hours customer support via scheduled pager and cellular telephone coverage.
  • Pursue ongoing training opportunities to enhance technical knowledge and skills.
  • Collaborate with customers and engineers to address technical product and system issues, providing updates and reports to management, partners, and peers.
  • Assist in training junior-level engineers on departmental procedures, corporate procedures, and detailed product operations.

Functional Knowledge

  • Demonstrate expanded conceptual knowledge in own discipline and broaden capabilities.

Business Expertise

  • Understand key business drivers and apply this understanding to accomplish own work.

Leadership

  • Provide informal guidance to new team members.

Problem Solving

  • Solve problems in straightforward situations, analyzing possible solutions using technical experience and judgment.

Impact

  • Impact quality of own work and the work of others on the team, working within guidelines and policies.

Interpersonal Skills

  • Explain complex information to others in straightforward situations.

Qualifications

Education:

Bachelor's Degree

Skills:

Certifications:

Languages:

Years of Experience:

2 - 4 Years

Work Experience:

Additional Information

Time Type:

Full time

Employee Type:

New College Grad

Travel:

Yes, 10% of the Time

Relocation Eligible:

Yes



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