Process Excellence Manager

3 weeks ago


Hangzhou, China Amazon (Shanghai) International Trading Co., Ltd. [Hangzhou Branch] Full time
Job Description
Amazon is growing its Amazon Services strategy aggressively around the world, we are looking for a Seller Operations-Process Specialist to accelerate China Sellers success on worldwide Amazon Marketplace. You will have the exciting opportunity to shape and deliver our suite of Amazon Services and play a key role to work with multiple internal stakeholders and business teams to contribute on significant Amazon Service products development and improvements, and/or launch to support growth of China Amazon Service. Candidates who delight in optimizing scarce resources and can strategically outline effective solutions rapidly should apply.

The Role
We expect a Process Excellence Managers to own moderately complex medium projects or process mechanism building to drive continuously improvements, ensure internal/external customer experience and SPs’ long-term success on Amazon worldwide marketplace. Required to have a solid understanding of SPs’/AM’s needs & pain points, know well of internal available tools and resources, work backwards to design via deeply engaging with key partner teams, including Paid Central Product/Content teams, Paid AMs, RBS, AGS PMO, program teams in other worldwide Paid Service Organizations.

Key job responsibilities
Primary Responsibilities, include but not limited to:
1. Responsible on new and existing process SOP creation and implementation
2. Identify operational barriers and dive deep on root causes, provide feedback and innovative solutions to enhance productivity and efficiency
3. Identify areas of possible process improvements and automation opportunities
4. Document processes, regularly update existing SOP, review/suggest SOP changes required if any.
5. Intake Paid AMs’ issues/inquiries to optimize their day-to-day work with Paid Sellers and drive productivity.
6. Support multiple Amazon Services business and product teams on mechanism building including but not limited to: new product/program launch & implementation, seller lifecycle management (enrollment, attrition, billing, etc.), paid service delivery tracking and quality control, etc.

We are open to hiring candidates to work out of one of the following locations:

Hangzhou, 33, CHN | Shanghai, 31, CHN | Shenzhen, 44, CHN

BASIC QUALIFICATIONS

Basic Qualifications
- 3+ years of program or project management experience
- 3+ years of working cross functionally with tech and non-tech teams experience
- 3+ years of defining and implementing process improvement initiatives using data and metrics experience
- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level
- Experience with business analysis (SQL, Power BI and Tableau Proficiency is a Plus)
- Experience defining program requirements and using data and metrics to determine improvements
- Excellent verbal/written communication and presentation skills in both English and Chinese

PREFERRED QUALIFICATIONS

Preferred Qualifications
- Ambition to progressively become self-sufficient in identifying opportunities for improvement and build strategic programs from such opportunities
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization, and communicating results to senior leadership

  • Hangzhou, China ZF Group Full time

    Your tasks Control quality of FG and process. Lead the quality issue analysis in line Daily production line audit and tracking nonconforming item, resolve the problems with team members. Organize 8D process. Initiate and monitor corrective and preventive actions for customer complaint and internal quality issues. Continuous improvement actions...


  • Hangzhou, China Amazon (Shanghai) International Trading Company Limited Hangzhou Branch Full time

    Transparency represents an incredible opportunity to raise retail industry standards around authenticity, product transparency, and supply chain tracking. Transparency is a strategic new software-as-a-service launched by Amazon for the global consumer goods industry. We are focused on building a global service which allows consumer brands and consumers to...


  • Hangzhou, China Amazon (Shanghai) International Trading Company Limited Hangzhou Branch Full time

    Transparency represents an incredible opportunity to raise retail industry standards around authenticity, product transparency, and supply chain tracking. Transparency is a strategic new software-as-a-service launched by Amazon for the global consumer goods industry. We are focused on building a global service which allows consumer brands and consumers to...


  • Hangzhou, China Amazon (Shanghai) International Trading Company Limited Hangzhou Branch - K25 Full time

    Amazon strives to be the Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as a world-class e-commerce marketplace. The China Global Selling team aim to deliver this...


  • Hangzhou, China Amazon (Shanghai) International Trading Company Limited Hangzhou Branch Full time

    Amazon strives to be the Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as world-class e-commerce stores. The China Global Selling team aim to deliver this vision...


  • Hangzhou, China Amazon (Shanghai) International Trading Company Limited Hangzhou Branch Full time

    Amazon provides enterprises the opportunity to sell their goods on the Amazon platform worldwide, and more than 2 million sellers have been using this Marketplace service today. Amazon is developing infrastructure aggressively to support this growth around the world, particularly in the booming cross border selling area.In this context, Amazon China Global...

  • Paid Account Manager

    4 weeks ago


    Hangzhou, China Amazon (Shanghai) International Trading Company Limited Hangzhou Branch Full time

    CN ESMPaid Services Account ManagerWe are looking for a results-driven individual with retail experience to drive China-based sellers to maximize their presence and business in Amazon Global marketplaces; meanwhile deliver first-class level of services to customer satisfaction. The Account Manager will have experience building relationships with internal and...


  • Hangzhou, China Amazon (Shanghai) International Trading Co., Ltd. [Hangzhou Branch] Full time

    Amazon strives to be the Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as world-class e-commerce stores. The China Global Selling team aim to deliver this vision...

  • Account Manager

    1 week ago


    Hangzhou, China Entegris Full time

    Job Description: Position Summary:Account Manager will maintain customers relationship, develop new markets and seek new opportunities. This role is responsible for filter products sales by visiting customers with domestic travel. This position is required to,· Increase north/south area market-share for our products· Win existing products from...


  • Hangzhou, China Amazon (Shanghai) International Trading Company Limited Hangzhou Branch - K25 Full time

    Amazon strives to be the Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience - Amazon continues to grow and evolve as world-class e-commerce stores. The China Global Selling team aim to deliver this vision...


  • Hangzhou, China Nikkiso Clean Energy & Industrial Gases Full time

    Product Marketing Manager Cryogenic Pumps China Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, services, and solutions for the LNG and industrial gases industry. We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with over...

  • Revenue Manager

    3 weeks ago


    Hangzhou, China Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...


  • Hangzhou, China State Street Full time

    Job Description The Risk Market Data Management Analyst / Product Developer, Assistant Vice President position is based in Hangzhou, China. As a member of the CMAO Team, this individual must have in-depth knowledge and experience of market data, risk management measures/methodologies with solid data science and programming skills, and possess...


  • Hangzhou, Zhejiang, China State Street Full time

    OverviewCentralized Modeling, Analytics and Operations (CMAO), a team within State Street's Enterprise Risk Management (ERM) department, is looking for an experienced and highly motivated professional with strong data science, problem-solving, and communication skills. The primary focus for the position will be to work for State Street'sRisk Market Data...


  • Hangzhou, China State Street Full time

    OverviewCentralized Modeling, Analytics and Operations (CMAO), a team within State Street’s Enterprise Risk Management (ERM) department, is looking for an experienced and highly motivated professional with strong data science, problem-solving, and communication skills. The primary focus for the position will be to work for State Street’sRisk Market...


  • Hangzhou, China Four Seasons Hotels and Resorts Full time

    About Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...

  • MQA Manager

    3 weeks ago


    Hangzhou, China Abbott Full time

    The primary objectives of the Quality Assurance Supervisor are to develop, facilitate, implement, and maintain the effectiveness of the quality systems for pilot plant operations in the Asia region, including the Process Research Lab (PRL). Provide Quality Assurance input to engineering projects, best practice initiatives, and validation protocol...

  • MQA Manager

    2 weeks ago


    Hangzhou, Zhejiang, China Abbott Laboratories Full time

    MAIN PURPOSE OF ROLEThe primary objectives of the Quality Assurance Supervisor are to develop, facilitate, implement, and maintain the effectiveness of the quality systems for pilot plant operations in the Asia region, including the Process Research Lab (PRL). Provide Quality Assurance input to engineering projects, best practice initiatives, and validation...

  • MQA Manager

    2 weeks ago


    Hangzhou, China Abbott Laboratories Full time

    MAIN PURPOSE OF ROLEThe primary objectives of the Quality Assurance Supervisor are to develop, facilitate, implement, and maintain the effectiveness of the quality systems for pilot plant operations in the Asia region, including the Process Research Lab (PRL). Provide Quality Assurance input to engineering projects, best practice initiatives, and validation...


  • Hangzhou, China HSBC Full time

    We are currently seeking an experienced professional to join our team. In this role, you will: · Provide daily case handling service to support frontline to achieve the business goals and create positive impact to business production and achieve the KPIs (ie ANP, Product Mix and VNB) · Smooth the case management in a cost effective and timely...