Customer Services Consultant
3 weeks ago
Your challenge
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Your team
As a Customer Service Consultant, you will be part of the Customer Services team. Customer Services watches over business continuity. The team solves issues before they turn into problems and ensures flawless maintenance and upgrades. It provides the hotline user support, documentation, and long-term application management, to keep everything running smoothly.
Your profile
We are looking for someone who meets the following qualifications:
A bachelor’s or a master’s degree in business administration, applied economics, office management, or related discipline and a strong interest in IT. 2 to 3 years of experience in an administrative function. Excellent command of English and Chinese, with a good team spirit. Strong multi-tasking and administrative skills combined with a stress-resistant nature. A friendly and communicative attitude, happy to be a team player, and a good listener. The ability to work in a structured way and follow procedures in a dynamic and complex environment. Strong digital skills Excellent command of MS Office (Outlook, Word, Excel, PowerPoint) – with specific emphasis on Excel Knowledge of ERP or accounting and reporting software Passion for administration. Strong analytical skills combined with an accurate and independent way of working. The ability to work in a structured way and follow procedures and deadlines in a dynamic and complex environment.Bonus points if you have:
Knowledge of an additional language, such as Dutch, French, or German. Interest in supply chain planning or production planning. Previous work experience in customer services, and an understanding of service level agreements (SLAs) and ticket tracking systems.
Soft skills
Communication Teamwork Pragmatic Passionate Supportive
Hard skills
Administration Coordination
Language skills
Required:
English Chinese
Your future
At OMP, we’re eager to find your best career fit. Our talent management program supports your personal development and empowers you to build a career in line with your ambitions.Many of our team members who start as Customer Services Consultants grow into roles in software expertise, customer application expertise, or people management.
Our offer
At OMP, we offer more than just a job. We put people first and inspire you to become the best version of yourself.
International : A growing global company, worldwide career opportunities, and multicultural teams Benefits : An attractive salary package including additional extralegal vacation days, and other competitive benefits Flexibility : Teleworking, flexible hours, and lots of autonomy Lifelong learning : A custom training and development track, an extensive coaching program, and on-the-job learning Empowerment : Room for initiative and creativity and an emphasis on entrepreneurship Innovation : Encouragement to think differently through cross-team collaboration and innovation challenges Well-being : A caring and inspiring environment, promoting a happy and healthy lifestyle through a wide range of facilities and activities Teamwork : Join a team that lifts you up and learn from the best-
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