Officer, Customer Service
1 month ago
- High quality monitoring of whole Order to Cash Process. Make sure order input and delivery in time.
- Take full responsibility of providing high quality and efficient customer service through daily customer management. Pro-actively manage the requirements from customers in in coordination with the sales, in order to secure and even expand business opportunities.
- Take ownership of OTC digital projects in ECR CSO team.
- Maintain daily relationship with customers. Enhance ECR China’s impression externally.
Main Tasks:
- Daily order processing. Be expert with the whole process of Order to Cash, including Master Data Maintain, Order Processing, Customer Credit Management, NCM Management, Logistic Tracking and Billing Tracking
- Order management performance monitoring using dedicated KPIs and reporting, and coordinate for the shipping and delivery, information/inventory/credit administration.
- Provide Order Management Related expertise and information to business, functional counterparts and customer services community for continuous process improvement and system harmonization.
- Support all kinds of UAT in system change and feedback to Information Services Team.
- Customers’ complaint handling and coordination internally.
- Implement key customer visits to hear the voice from customers. Collect customer idea. Drive weak point enhancement and change management in customer relationship. The purpose is to increase customer experience.
- University Degree
- 3 years + working experience in Supply Chain and Order to Cash function.
- 1 year employment contract with BASF
- Very good knowledge in SAP SD Module.
- Good mindset of customer oriented.
- Good presentation skill.
- Good data analysis skill.
请时刻警惕任何可能的招聘欺诈行为!请注意,巴斯夫绝不会在任何情况下向候选人以任何形式收取任何费用。
-
Officer, Customer Service
4 weeks ago
Shanghai, Shanghai, China BASF SE Full timeObjectives: High quality monitoring of whole Order to Cash Process. Make sure order input and delivery in time. Take full responsibility of providing high quality and efficient customer service through daily customer management. Proactively manage the requirements from customers in in coordination with the sales, in order to secure and even expand business...
-
Customer Service Officer(005183)
24 hours ago
SHANGHAI, China BASF SE Full time= Objective = Process and monitor customer orders to ensure the define customer service levels are met. Improve operational excellence to enhance customer satisfaction. = Main Tasks =• Prepare Sales Orderi. Master Data Maintenance, (Customer Master application / extension, CMIR, FIT).• Process Orderi. Create, Change and Complete Sales Order accurately....
-
Customer Service Officer(005183)
15 hours ago
Shanghai, Shanghai, China BASF SE Full time= Objective = Process and monitor customer orders to ensure the define customer service levels are met. Improve operational excellence to enhance customer satisfaction. = Main Tasks = Prepare Sales Orderi. Master Data Maintenance, (Customer Master application / extension, CMIR, FIT). Process Orderi. Create, Change and Complete Sales Order accurately. ii....
-
Customer Service Assistant
4 weeks ago
Shanghai, China MAHLE Full timeYour Roles & Responsibilies Customer Orders & Quotation submission and data maintenance in system Release customers’ backorder and lead time check Assist preparation of Import/Export shipments documents and forwarder co-ordination Assist preparation of weekly & monthly reports (Customer Service & Controlling & Accounting) Customer payment &...
-
Customer Service Assistant
1 month ago
Shanghai, China MAHLE Full timeYour Roles & Responsibilies Customer Orders & Quotation submission and data maintenance in system Release customers’ backorder and lead time check Assist preparation of Import/Export shipments documents and forwarder co-ordination Assist preparation of weekly & monthly reports (Customer Service & Controlling & Accounting) Customer...
-
Customer Logistic Service Advisor_MA
4 weeks ago
Shanghai, China Bosch Full timeJob Description 1. Responsible for Sales Support & Customer Service OES including: - O2C related routine tasks as timely & accurate Sales order processing, pro-active management of customer backlogs & communication to customers on status of delivery, customer requirement and customer claims management. - Work independently as all logistics contact window...
-
Customer Services
15 hours ago
Shanghai, Shanghai, China MAHLE Full time./51/LPYour Roles & Responsibilities:Support field sales with satisfying customer needs and activities, provide full coordination with interacting functions. Ensure customer commercial terms, price levels are appropriate, coordination with pricing and sales team to ensuring any price issues are resolved Conduct receivables controlling to ensure credits are...
-
Customer Service Specialist
4 weeks ago
Shanghai, Shanghai, China Danaher Full timeBe part of something altogether life-changingWorking at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.At Cytiva you will be able to...
-
Customer Service Specialist
1 month ago
Shanghai, China Danaher Full timeBe part of something altogether life-changing!Working at Cytiva means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene therapies.At Cytiva you will be able to...
-
Customer Service Representative
15 hours ago
Shanghai, Shanghai, China Dupont Full timeEn DuPont, trabajamos en cosas que importan, ya sea en proporcionar agua limpia a más de mil millones de personas en el planeta, producir materiales esenciales en los dispositivos tecnológicos cotidianos (desde smartphones hasta vehículos eléctricos) o proteger a los trabajadores de todo el mundo. Si deseas ser parte de una empresa multindustrial líder...
-
Customer Service Advisor
4 days ago
Shanghai, China Trip.com Full timeJob Description Introduction We are seeking high-performing, passionate and enthusiasticCustomer Service Advisors to join us on our journey of growth and expansioninto the European market. You will be passionate about travel, you build rapport quicklyand you have a customer-centric view of the world. These aspects will comethrough in all your...
-
Customer Service Representative
22 hours ago
Shanghai, China Corning Full time: Work with multiple teams for sales order execution and follow up, including:- Receive, validate and enter customer orders accurately and timely. - Provide Order Acknowledge and shipping docs to customer timely.- Collect customer signed EUC and get TC approval against customer PO.- Track actual ship date to ally with promised date and implement corrective...
-
Customer Service Specialist
2 weeks ago
Shanghai, China DSV Full timeTime Type: Full TimeCustomer Service Specialist, Customer Service, Solutions North Central ChinaDSV – Global transport and logistics
-
Customer Service Representative
22 hours ago
Shanghai, China Entegris Full timeJob Description: SUMMARY: The primary role of this individual is to ensure smooth operations of our organization with respect to adherence to policies and procedures. To support the needs of our customers. To be an available resource to their organization for support throughout the workday, for training and coaching of skills and job-related...
-
Regional Customer Service Representative
22 hours ago
Shanghai, China Siemens Energy Full timeRegional Customer Service Representative About the Role Location China Shanghai Shi Shanghai Company Siemens Energy Co., Ltd. Organization Transformation of Industry Business Unit Compression Full / Part time Full-time Experience Level Mid-level Professional Location: 浦东新区前滩四方城 A Snapshot of Your Day You will be...
-
Customer Services
22 hours ago
Shanghai, China MAHLE Full time./51/LP Your Roles & Responsibilities : Support field sales with satisfying customer needs and activities, provide full coordination with interacting functions. Ensure customer commercial terms, price levels are appropriate, coordination with pricing and sales team to ensuring any price issues are resolved Conduct receivables controlling to...
-
Overseas Customer Service
4 weeks ago
Shanghai, China cj-smart-cargo Full timeJob responsibilities:1. Maintain, improve and expand overseas agency resources, and establish a good interactive and cooperative relationship with overseas agents;2. Accept overseas agent's inquiry, make daily quotations according to the service requirements of overseas agents, and provide corresponding transportation solutions;3. Accept overseas agency...
-
Customer Service Representative
22 hours ago
Shanghai, China Corning Full timeRequisition Number: 63369 Corning is vital to progress – in the industries we help shape and in the world we share.We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts, works, learns, and...
-
Customer Service Representative
24 hours ago
Shanghai, China Corning Full timeRequisition Number: 63369 Corning is vital to progress – in the industries we help shape and in the world we share. We invent life-changing technologies using materials science. Our scientific and manufacturing expertise, boundless curiosity, and commitment to purposeful invention place us at the center of the way the world interacts,...
-
Customer Service Specialist
4 weeks ago
Shanghai, China lesaffre Full timeJob area Industrial Category Food flavouring and taste Location Shanghai, China Contract type Fix term contract Experience 1 to 3 years Job description Customer order processing in SAP/ERP system (including system database maintain); Work closed with related department (sales, supply chain, quality) to make sure customer’s order proceed in proper way; ...