![BASF SE](https://media.trabajo.org/img/noimg.jpg)
Customer Service Officer(005183)
1 month ago
Process and monitor customer orders to ensure the define customer service levels are met. Improve operational excellence to enhance customer satisfaction.
= Main Tasks =
- Prepare Sales Order
- Process Order
ii. Transmit Purchase Order (if applicable)
iii. Apply Credit Block Release
iv. Apply GTS Block Release
v. Create Delivery Order accurately (e.g. PIN, Storage location, MDB released)
vi. AR Follow up.
For BAD, CSO must log the BAD information in the system timely, and follow up until the money is received.
- Monitor Order Status
ii. Order change handling & monitoring (by customer or supplier)
iii. Proactively inform customer (internal/external) of updated delivery schedule
iv. Monitor status of billing & invoice. Escalate issues to CSL e.g. auto billing failure.
- Document Handling
ii. Create documents as per business / country requirement
- Exceptional Order Handling
ii. Credit notes / Debit notes Creation
- Handling NCM
ii. Closely push the relative partners to take actions and speed up NCM progress. Actively communicate status to customer and sales team.
iii. Raise Credit notes / Debit notes or Return Orders
- Market Intelligence & Customer Interaction
ii. Actively capture & pass customer and market intelligence information to BU.
iii. Receive, assess and follow up of customer requests
iv. Reply to internal & external customer requests professionally and time.
- E-solutions implementation (Automation)
ii. Coordinate with E-solutions team for initial setup
iii. E-com tools maintenance
iv. Capture and reflect customer requirements for tools enhancement
- Project involvement
- Business Rules
ii. Support Business Rules Management (BRM) system implementation and execution
iii. BRM monitoring and reporting
- Safety
= Job Requirements =
- Bachelor Degree
- More than 3 years' experience in customer service, international trade or logistics, with basic knowledge of logistics procedures, good understanding of commercial and international trade knowledge.
- Proficiency in both written and spoken English.
- Strong interpersonal communication skills.
- Good computer skills.
- Experienced in SAP will be an added advantage.
- Exposure to chemical industry is a plus.
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