Atelier Operation Specialist

8 months ago


Beijing, China CHANEL Full time

Reporting to Head of Les Ateliers, the Atelier Operation Specialist is responsible for leading the les ateliers operation works to offer clients efficient and seamless services, which include daily operations, maintenance, governance, non-selling management, and so on.

Operation Management
 

Ensure that the Les Ateliers SOP is properly executed to meet the boutique’s standard; Oversee the operational process of Les Ateliers to continuously improve seamless client experience; Assist Head of Les Ateliers in managing the team's capacity as required; Provide support for visual merchandising display and adjustment operations.
 

Administration & Heart-of-the-House Management
 

Ensure smooth daily operations of heart-of-the-house workshops; Manage logistics of stock transfer among multiple locations; Lead the admin team's work including staff onboarding, uniform ordering and staff engagement; Manage suppliers and act as the contact window for the retail office; Oversee financial management including the team's travel and entertainment, and reimbursement; Manage the non-selling, client packaging orders; Operate internal systems.
 

Maintenance Management
 

Maintain a high-quality physical condition of the Les Ateliers; Assess, document and follow-through with office maintenance team of the requests; Support monthly EHS inspections and manage waste in collaboration with the property landlord; Manage flooring systems and digital tools for client interaction.

 

What You Can Bring To The Team
 

Ability to assume the responsibility as an operations lead; Ability to think boldly and perform with integrity; Capability to identify problems and work with relevant stakeholders for continuous improvements; Capability to develop solutions and provide insights; Willingness to embrace and utilise technology; Capability in dealing with ambiguity confidently;
 

We hope that you
 

Are a quick learner and can easily adapt to changes; Are an excellent communicator with strong interpersonal skills; Show strong capability in managing a boutique as an operation lead environment workplace Are capable in effectively implementing SOPs and managing operations; Are savvy with technology and good at working with a range of operating systems and digital tools; Are self-motivated, hands-on, and are capable to work under minimum supervision; Independency with a hands on and self-motivated personality.

 

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