Workforce Management Specialist
1 month ago
Amazon Joyo Co., Ltd. is seeking a highly skilled Workforce Management Specialist to join our team. As a key member of our workforce management team, you will be responsible for analyzing and administering operational performance in our call centers utilizing workforce management systems to ensure optimum productivity and results.
Key Responsibilities- Maintain data integrity to assure input/output accuracy in various databases, including eWFM and GACD Systems.
- Administer and facilitate data validations on all supported databases.
- Create, load, maintain employee records in all supported databases.
- Create, load, maintain, and review work schedules for all employees, making recommendations where necessary.
- Conduct and communicate bidding processes for shift, vacation, holiday, and alternate holiday schedules; updating the appropriate databases as needed.
We are looking for a motivated and detail-oriented individual with strong analytical and organizational skills, including trend analysis. You should have a strong knowledge of and experience with reporting and databases (SQL etc.), as well as proficiency in Microsoft Office, Excel VBA, Python, and other related applications.
A successful candidate will be able to plan, prioritize, and organize effectively, demonstrate flexibility to adapt quickly to departmental changes and conditions, and possess excellent written and verbal communication skills. Regular, punctual, and consistent attendance is also required.
Preferred Qualifications- Bachelor's degree preferred and/or recognized equivalent work experience.
- Two years of solid call center experience or one year of workforce management experience required.
- 2+ experience working with one or more workforce management systems such as EWFM, IEX strongly desired.
Amazon Joyo Co., Ltd. is a leading e-commerce company offering a wide range of products to its customers. We are committed to providing our customers with low prices, broad selection, and convenience, while ensuring a high-quality shopping experience.
We estimate that the salary for this position will be approximately $80,000-$120,000 per year, depending on location and experience.
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