Operations Management Specialist
4 hours ago
NTT DATA is seeking an experienced Operations Management Specialist to join our team. As an Operations Management Specialist, you will be responsible for defining and continuously optimizing the operation and maintenance process of products.
The ideal candidate will have a strong background in management consulting, with at least 5 years of experience in leading teams and driving execution. You will work closely with Dev Lead, Developers, and Test teams to provide efficient 3rd-level support and ensure the smooth operation of applications.
We are looking for someone who can effectively communicate and collaborate with cross-functional teams, manage budgets, and control application operations releases. If you have a passion for the automotive industry and excellent analytical, problem-solving, and presentation skills, we encourage you to apply.
Key Responsibilities:
- Define and continuously optimize the operation and maintenance process of products.
- Maintain service catalogues, prepare service level agreements, and monitor SLA adherence.
- Identify problems and risks in the process of product operation and propose effective solutions.
- Work closely with Dev Lead, Developers, and Test teams to provide efficient 3rd-level support.
- Control Application operation release gateway.
- Provide user manuals, FAQs, and training to internal and external teams.
- Prepare weekly and monthly operation reports for management teams.
- Manage product application budgets and review deliverables according to bills and supporting documents.
Requirements:
- Bachelor's degree required.
- At least 5 years of working experience in management consulting preferred.
- Industry sector experience in Automotive or real passion for auto connectivity.
- Leadership skills to drive execution with a team-working spirit.
- Outstanding analytical, problem-solving, facilitation, and presentation skills.
Estimated Salary: $120,000 - $180,000 per year, depending on experience and location.
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