Cabin Crew Operations Specialist

1 month ago


Beijing, Beijing, China Cathay Pacific Airways Limited Full time
Job Title: Cabin Crew Base Specialist

Cathay Pacific Airways Limited is seeking a highly skilled and experienced Cabin Crew Base Specialist to join our team. As a key member of our cabin crew operations team, you will be responsible for managing the day-to-day operations of our cabin crew base, ensuring the smooth execution of flight schedules, and providing exceptional customer service to our passengers.

Key Responsibilities:
  • Manage and maintain accurate records of cabin crew schedules, rosters, and leave requests.
  • Coordinate with crew resources and operations teams to ensure seamless flight operations.
  • Provide exceptional customer service to passengers, responding to their queries and concerns in a timely and professional manner.
  • Collaborate with other departments to ensure effective communication and coordination.
  • Monitor and report on cabin crew performance, identifying areas for improvement and implementing corrective actions.
  • Develop and implement processes to improve cabin crew efficiency and productivity.
  • Ensure compliance with Cathay Pacific's safety and security policies and procedures.
Requirements:
  • Bachelor's degree in any discipline.
  • At least 3 years' relevant work experience in the airline industry.
  • Excellent communication and interpersonal skills.
  • Good computer literacy, including Excel, PowerPoint, and MS Word.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

Cathay Pacific Airways Limited is an Equal Opportunities Employer. We are committed to diversity and inclusion in the workplace. If you are a motivated and experienced professional looking for a new challenge, please submit your application.



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