Sr. Manager, Customer Research and Insights

4 weeks ago


Shanghai, China AIA Full time

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

So if you believe in inspiring a better future, read on.

About the Role

•Partner with other CCO functions. Understand their business needs and interpreate into research objectives.
•Independly handle the whole process of research project, capable to develop and translate insights into actions to drive business growth.
•Contribute to customer driven culture in day to day coach and influence others. Manage customer experience projects and drive actionable ingishts. Lead cross functional research projects to identify innovation opportunities incl. new segment and new scenario from various data sources. Closely support proposition development and optimization. Monitor industry environment and market trend, actively collect valuable market information to provide industry insights and produce regular market intelligence reports.  Regular internal sharing and training to elevate team’s research knowledge and skills.

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