IND CSSC FL Assistant Manager
3 weeks ago
Are you eager to join a professional CSSC team that collaborate with other departments to exceed customer expectations within the industry division? Then we have an interesting position in Grundfos in S hanghai City , this is your chance to join us as a Frontline Assistant Manager
What is the job about?
To lead and drive CSSC Front Line team to provide world class customer service through various Customer channels and performing according to established governance structure and processed targets.
To coach and lead front team members to grow to best team in daily practice, share best practice and work with customer-oriented mindset and good collaboration with 2nd Line, Backoffice, PACE and support function.
Your main responsibilities:
Lead and drive CSSC Front Line team to provide world class customer service through various Customer channels. Make sure the front line to provide timely and effective quotations, technical advice related support to Customers. May provide training and development of Grundfos products and services to both internal and external customers. Promote digital tools towards customers using templates (GPC, MyGrundfos, Extranet). Manage and coordinate Customer complaints, requests for Customer returns and damaged returns. Identify possibility of process improvement & optimization. Participate in cross-function tasks and projects as defined by leadership. Your background:
We imagine that you have:
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