Senior CSSC Front Line Representative-IND

Found in: Talent CN S2 - 2 weeks ago

Shanghai, China GRUNDFOS Full time

Are you eager to join a professional CSSC team that collaborate with other departments to exceed customer expectations within the industry division? Then we have an interesting position in Grundfos in S hanghai City ， this is your chance to join us as a CSSC Frontline Representative

What is the job about?

Contribute to a thriving sales team whilst delivering world class customer services through various Customer channels i.e. telephone, E-mail, live chat etc.

Provide Customer contact resolution on general and potentially complex inquiries within a timely manner to resolve and decide on the further processing of business transactions based on defined processes.

Support Sales Order Entry (both pumps and spare parts) related support to Customers, partners, and sales teams. Support managing and optimizing Customer inquiries to allow for timely completion.

Your main responsibilities:

Provide primary support for both day-to-day and escalated inquiries regarding the Order-to-Delivery process and tool, including pump & parts quotation, sizing, ordering, etc.  Create tickets, e.g., RFI (request for information), RFQ request for quotation) and RFO (Request for Order), for own processing or for forwarding to the Back Office. Material master data full view creation / Local product material master data creation. Support the incoming complex orders, whether manual or electronic to ensure fast, accurate order management in line with world class customer service. Contact Customers or internal stakeholders to resolve missing order data at the time of entry into SAP for complex orders to enter an executable order. Assist customers with order progression & supply chain issues. Support Customer order changes and interaction with External Sales, Finance and the Supply Chain. Identify business opportunities and handover to external sales. Ensure customer master data is updated when they’ve been noticed there’s change by informing CMD specialist. Promote digital tools towards customers using templates (GPC, MyGrundfos, Extranet). Record Customer complaints and requests for Customer product returns. and pass to second line for QIP input and return order.

Your background:
We imagine that you have:

Bachelor’s Degree or equivalent work experience (minimum 3-5 years) In-depth knowledge of Customer Services. Relevant administrative experience, organizational skills & accountability with the Customer. Knowledge of business structure, products and key market needs to create a successful Customer centric experience. In-depth knowledge of customer service software, databases and SAP CRM/SD/MM. Product and Application Knowledge – Interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built (not essential). Good communication and networking skills together with the ability to build strong and trusting relationships with both Internal and External Stakeholders. Good written and spoken English.

We look forward to hearing from you.

  • Senior CSSC Front Line Representative-IND

    Found in: beBee jobs CN - 3 weeks ago

    Shanghai, Shanghai, China Grundfos Full time

    Are you eager to join a professional CSSC team that collaborate with other departments to exceed customer expectations within the industry division? Then we have an interesting position in Grundfos in Shanghai City, this is your chance to join us as a CSSC Frontline RepresentativeWhat is the job about? Contribute to a thriving sales team whilst delivering...

  • Senior CSSC Front Line Representative-IND

    Found in: beBee S CN - 4 weeks ago

    Shanghai, China Grundfos Full time

    Are you eager to join a professional CSSC team that collaborate with other departments to exceed customer expectations within the industry division? Then we have an interesting position in Grundfos in Shanghai City， this is your chance to join us as a CSSC Frontline Representative!What is the job about? Contribute to a thriving sales team whilst...

  • Senior CSSC Front Line Representative-IND

    Found in: beBee S CN - 3 weeks ago

    Shanghai, China Grundfos Full time

    Are you eager to join a professional CSSC team that collaborate with other departments to exceed customer expectations within the industry division? Then we have an interesting position in Grundfos in Shanghai City， this is your chance to join us as a CSSC Frontline Representative!What is the job about? Contribute to a thriving sales team whilst...

  • IND CSSC FL Assistant Manager

    Found in: Talent CN S2 - 2 weeks ago

    Shanghai, China GRUNDFOS Full time

    Are you eager to join a professional CSSC team that collaborate with other departments to exceed customer expectations within the industry division? Then we have an interesting position in Grundfos in S hanghai City ， this is your chance to join us as a Frontline Assistant Manager! What is the job about? To lead and drive CSSC Front Line team...

  • IND CSSC FL Assistant Manager

    Found in: beBee jobs CN - 2 weeks ago

    Shanghai, Shanghai, China Grundfos Full time

    Are you eager to join a professional CSSC team that collaborate with other departments to exceed customer expectations within the industry division? Then we have an interesting position in Grundfos in Shanghai City, this is your chance to join us as a Frontline Assistant ManagerWhat is the job about? To lead and drive CSSC Front Line team to provide world...

  • IND CSSC FL Assistant Manager

    Found in: beBee S CN - 3 weeks ago

    Shanghai, China Grundfos Full time

    Are you eager to join a professional CSSC team that collaborate with other departments to exceed customer expectations within the industry division? Then we have an interesting position in Grundfos in Shanghai City， this is your chance to join us as a Frontline Assistant Manager!What is the job about? To lead and drive CSSC Front Line team to provide...

  • Senior Sales Engineer, Parts-IND China

    Found in: Talent CN S2 - 16 hours ago

    Shanghai, China GRUNDFOS Full time

    Are you excited about technical sales and enjoy having a close contact with customers? Are you eager to join a professional sales team that collaborate with other departments to exceed customer expectations within the industry division? Then we have an interesting position in Grundfos in Shanghai ， this is your chance to join us as a Senior Parts...

  • HR Shared Services Representative, II

    Found in: Talent CN S2 - 3 weeks ago

    Shanghai, China Zebra Full time

    Remote Work: No Overview: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and...

  • Sales Engineer, Parts-IND China

    Found in: beBee jobs CN - 5 days ago

    Shanghai, Shanghai, China Grundfos Full time

    Are you excited about technical sales and enjoy having a close contact with customers? Are you eager to join a professional sales team that collaborate with other departments to exceed customer expectations within the industry division? Then we have an interesting position in Grundfos in Shanghai City, this is your chance to join us as a Parts Sales...

  • Sales Engineer, Parts-IND China

    Found in: beBee S CN - 4 days ago

    Shanghai, China Grundfos Full time

    Are you excited about technical sales and enjoy having a close contact with customers? Are you eager to join a professional sales team that collaborate with other departments to exceed customer expectations within the industry division? Then we have an interesting position in Grundfos in Shanghai City， this is your chance to join us as a Parts...

  • Product Manager, Senior

    Found in: Talent CN S2 - 2 weeks ago

    Shanghai, China Zebra Full time

    Remote Work: Hybrid Overview: At Zebra, we extend the edge of possibility by shaping the future of work on the front line—reinventing how businesses run and moving society forward. We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies...

  • Financial Lines Underwriter

    Found in: Talent CN S2 - 2 weeks ago

    Shanghai, China Swiss Re Full time

    About the Role • Originate and underwrite profitable Financial Lines products as per Business plan targets • Work closely with Senior underwriters in the region to enhance UW technical skill in Financial Lines  • Ensuring the sustainable and profitable growth of Bespoke Financial Lines portfolio through maintaining our quality renewal business...

  • Financial Lines Underwriter

    Found in: beBee jobs CN - 2 weeks ago

    Shanghai, Shanghai, China Swiss Re Full time

    About Swiss Re Corporate Solutions Swiss Re is one of the world's leading providers of reinsurance, insurance and other forms of insurance-based risk transfer. We anticipate and manage risks, from natural catastrophes and climate change to cybercrime.Swiss Re Corporate Solutions is the commercial insurance arm of the Swiss Re Group. We offer innovative...

  • East Zone Sales Leader, Enterprise Informatics

    Found in: beBee S CN - 3 weeks ago

    Shanghai, China Philips Full time

    Job TitleEast Zone Sales Leader, Enterprise InformaticsJob DescriptionYour role:Will be responsible for driving sales growth by identifying and securing new business opportunities and developing our installed base.  You will lead and manage a team of front-line sellers in fostering strong customer relationships by seeking a deep understanding of customer...

  • Front Office Management Trainee

    Found in: beBee S CN - 4 weeks ago

    Shanghai, China Hilton Full time

    A Management Trainee will learn from a management perspective all aspects of general hotel operations and skills needed to assume a management position. The Trainee will participate in a general hotel rotation throughout all departments and finish with a discipline specialization.What will I be doing?A Management Trainee with Hilton is always working on...

  • Front Office Management Trainee

    Found in: beBee S CN - 3 weeks ago

    Shanghai, China Hilton Full time

    A Management Trainee will learn from a management perspective all aspects of general hotel operations and skills needed to assume a management position. The Trainee will participate in a general hotel rotation throughout all departments and finish with a discipline specialization.What will I be doing?A Management Trainee with Hilton is always working on...

  • Business Line Manager, UGDLH

    Found in: Talent CN S2 - 6 days ago

    Shanghai, China 8986 SMC Trading (Shanghai) Co. Ltd Full time

    Job Description: Ensure attainment of assigned geography’s budgeted sales value, volume and/or profitability. Ultimate responsibility is to meet established sales goals and ensuring they are effectively cascaded in sales goals of sales team. Provide regular business performance metric reports to management. Liaise and work with senior management to set...

  • Senior Creative Developer

    Found in: Talent CN S2 - 2 weeks ago

    Shanghai, China AKQA Inc Full time

    Senior Creative Developer PURPOSE OF ROLE Responsible for managing, developing and delivering high-performing web-based solutions. This role is hands-on, involving production work, translating design concepts to HTML, accessibility, compatibility and performance testing as well as interaction with the creative and technical teams to create...

  • Sales Director

    Found in: beBee jobs CN - 2 weeks ago

    Shanghai, Shanghai, China Mercer Full time

    Responsible for managing a team in sales practice across a territory and is accountable for the sales goals for industry/product line.May be responsible for a personal sales target and the identification, maintenance or expansion of a book if business of high-yield, low-risk, small sized accounts.May contribute to top level decision making in terms of...

  • Sales Director

    Found in: beBee S CN - 3 weeks ago

    Shanghai, China Mercer Full time

    Responsible for managing a team in sales practice across a territory and is accountable for the sales goals for industry/product line.May be responsible for a personal sales target and the identification, maintenance or expansion of a book if business of high-yield, low-risk, small sized accounts.May contribute to top level decision making in terms of...