IT Engineer, End User Services, Client Engineering
1 month ago
Why join Stryker?
We are proud to be named one the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine Learn more about our award-winning organization by visiting
Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards – not to mention various social and recreational activities, all of which are location specific.
Know someone at Stryker?
Be sure to have them submit you as a referrral prior to applying for this position. Learn more about our employee referral program
Position Summary:
As an IT Engineer in the End User Services team, you will design and run end user-based technologies complying with the global Stryker enterprise and China local needs. This includes device management, virtual and physical client management, mobile technology, printer and peripherals. They should excel in management of operational, financial, and talent metrics. The role encompasses managing direct reports, vendors, the support ecosystem, relationships with support teams, and communications with Chinese users..
Essential Duties & Responsibilities: (Detailed Description)
Be a SPOC for all escalated IT issues for the client engineering team.
Ensure service excellent and discipline in China through team management, engineering, monitoring, support model, continuous improvement, and embracing the Voice of the Customer.
Factor in China business objectives and future technical needs, as well as industry developments to drive technology to provide value to the company and enhance the user experience.
Responsible for status reporting (Monthly reports, ad-hoc updates, daily updates on critical items) and driving required action plans.
Responsible for estimation, planning and execution of communications-centric programs and in support of other initiatives.
Communicate and build trustful, productive relationships with all levels of the organization as well as with other IT teams and vendors.
Ensure support and operational management of client and mobility technology.
Work across multiple IT groups to ensure platforms and services are integrated and efficiently operated.
As a member of the End User Services team, lead and support cross-functional assignments.
Lead research and make recommendations to improve our computing environment.
Work with project managers on global/local projects with a focus on technical design, risk assessment, costs, timing and End User experience.
Education & Special Trainings:
College degree and above in Computer Science or equivalent education required.
Microsoft, Mobility and any relevant technical training / certifications are a plus.
ITIL certification strongly desired.
Strong analytical and organizational skills
Strong communication and customer service skills
Driven to continually build knowledge and skills
Qualifications & Experience:
Minimum of 5 years hands on experience in designing and maintaining client-based technologies and platforms.
Experience in leading global, complex programs and projects (including financials, governance, team engagement, RFP, Org Change Management, executive communications) is required.
Experience in driving process discipline, establishing frameworks for end to end delivery of services and technology.
Experience in global environment, Life Sciences, Converged networking, and Project Management are strong plus.
Cross Group Collaboration, Strong Communication Skills and Relationship Management.
Mac experience helpful.
Excellent interpersonal and communication skills required.
Demonstrated ability to build trusting relationships, excel at teamwork, and lead change.
Strong analytical skills to define strategic direction on the basis of incomplete data.
Strong process discipline and attention to detail.
Physical & Mental Requirements:
Ability to lift and move computer equipment (, desktops, monitors) as needed.
Comfortable working in a fast-paced environment with shifting priorities.
Excellent problem-solving skills and adaptability.
Attention to detail and ability to document processes accurately.
Contribute to regional and/or global projects as appropriate and as requested
Work in line with globally defined and available service & support related processes and procedures.
About StrykerStryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at
We have other current jobs related to this field that you can find below
-
Shanghai, Shanghai, China Stryker Full timeWhy join Stryker?We are proud to be named one the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine Learn more about our award-winning organization by visiting Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards –...
-
Shanghai, Shanghai, China Stryker Full timeWhy join Stryker?We are proud to be named one the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine Learn more about our award-winning organization by visiting Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards –...
-
Shanghai, China Stryker Full timeWhy join Stryker?We are proud to be named one the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards...
-
Shanghai, Shanghai, China Stryker Full timeWhy join Stryker?We are proud to be named one the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine Learn more about our award-winning organization by visiting Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards –...
-
Shanghai, China Stryker Full timeWhy join Stryker?We are proud to be named one the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards...
-
IT Engineer, End User Services, Support Service
4 weeks ago
Shanghai, Shanghai, China Stryker Full timeWhy join Stryker?We are proud to be named one the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine Learn more about our award-winning organization by visiting Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards –...
-
IT Engineer, End User Services, Support Service
4 weeks ago
Shanghai, China Stryker Full timeWhy join Stryker?We are proud to be named one the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards...
-
IT Lead, End User Services
2 weeks ago
Shanghai, Shanghai, China Stryker Full timeWhy join Stryker?We are proud to be named one the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine Learn more about our award-winning organization by visiting Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards –...
-
IT Lead, End User Services
4 weeks ago
Shanghai, China Stryker Full timeWhy join Stryker?We are proud to be named one the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting Our total rewards package offering includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, as well as service and performance awards...
-
Front End Engineer
4 days ago
Shanghai, China Jobs for Humanity Full timeCompany Description Jobs for Humanity is collaborating with Booking to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: Booking Job Description Our guiding principle is that by helping our users we help our business. As an engineer in the Front End team you’ll be a key...
-
Front End Engineer
4 days ago
Shanghai, China Jobs for Humanity Full timeJob Description Our guiding principle is that by helping our users we help our business. As an engineer in the Front End team you’ll be a key part of the idea generation process, working in small startup-like teams that take full ownership of their part of our platform. You'll work side by side with designers, back end developers, product owners,...
-
Front End Engineer
4 days ago
Shanghai, China Booking.com Full timeOur guiding principle is that by helping our users we help our business. As an engineer in the Front End team you’ll be a key part of the idea generation process, working in small startup-like teams that take full ownership of their part of our platform. You'll work side by side with designers, back end developers, product owners, copywriters and user...
-
Sr Manager, IT Digital End User Experience
3 days ago
Shanghai, China Thermo Fisher Scientific Full timeWork ScheduleOtherEnvironmental ConditionsOfficeJob DescriptionThe Senior Manager - IT Digital End User Experience is responsible for overseeing and managing the end user experience within the organization's IT structure. This role involves ensuring that end users have a seamless and positive experience with IT systems, applications, and support...
-
Sr Manager, IT Digital End User Experience
2 days ago
Shanghai, Shanghai, China Thermo Fisher Scientific Full timeWork ScheduleOtherEnvironmental ConditionsOfficeJob DescriptionThe Senior Manager - IT Digital End User Experience is responsible for overseeing and managing the end user experience within the organization's IT structure. This role involves ensuring that end users have a seamless and positive experience with IT systems, applications, and support services....
-
Sr Manager, IT Digital End User Experience
4 weeks ago
Shanghai, China Thermo Fisher Scientific Full time: 1. Manage and lead a team of IT professionals responsible for end user support, helpdesk services, on site support, and user experience enhancement. 2. Develop and implement strategies to improve the end user experience and ensure maximum user satisfaction. 3. Collaborate with key stakeholders to gather feedback, identify pain points, and address end user...
-
Sr Manager, IT Digital End User Experience
2 weeks ago
Shanghai, Shanghai, China Thermo Fisher Scientific Full timeResponsibilities:Manage and lead a team of IT professionals responsible for end user support, helpdesk services, on site support, and user experience enhancement.Develop and implement strategies to improve the end user experience and ensure maximum user satisfaction.Collaborate with key stakeholders to gather feedback, identify pain points, and address end...
-
Field Service Engineer
4 weeks ago
Shanghai, China Nova Ltd. Full timeThe China Service Team at Nova is looking for a service engineer to support Nova tools at customer sites in Shanghai area.· Nova provides insights into process control in the world’s most technologically advanced industry. We employ physics, math, algorithms, software and hardware expertise to redefine the limits of possible in semiconductors’...
-
IT Intern, Infrastructure End-User Support APAC
4 weeks ago
Shanghai, China The LEGO Group Full timeJob DescriptionWorking time:9am-6pm, able to work at least 6 months (3-5 days per week)Working Content:Provide End-user Support by resolving incidents and completing service requests.Workplace IT devices maintenance including meeting rooms, phone booth and working stations.RESPONSIBILITIES:Log End-user incidents and Service requests into system.Install and...
-
IT Intern, Infrastructure End-User Support APAC
2 weeks ago
Shanghai, Shanghai, China The LEGO Group Full timeJob DescriptionWorking time:9am-6pm, able to work at least 6 months (3-5 days per week)Working Content:Provide End-user Support by resolving incidents and completing service requests.Workplace IT devices maintenance including meeting rooms, phone booth and working stations.RESPONSIBILITIES:Log End-user incidents and Service requests into system.Install and...
-
Software Engineer
2 weeks ago
Shanghai, China Third Bridge Full timeJob Description About Us: Third Bridge stands at the forefront of technological innovation, dedicated to delivering cutting-edge solutions that redefine what's possible. We are seeking a Software Engineer who embodies our passion for progress, demonstrating both quick learning and adaptability, as well as a strong commitment to collaboration. The...
