SAP Work Zone and Jam DevOps Engineer

7 months ago

Shanghai, China SAP Full time

What you’ll do

You are expected to have practical experience in best-practices and tools and processes in the DevOps space. This is required to be engage in daily DevOps activities which make up a portion of your responsibilities. Other responsibilities include helping to move our product forward to its next generation architecture.

Have capability of investigating and solving problems. Take part in root cause analysis and follow-up improvements. Note that this includes participation in operations support on-call shifts for reacting to major incidents. It comes with special compensation package. Feed-back observations from operating the software back into the development process. Perform troubleshooting and log analysis to identify and solve daily operating issues involving multiple software components and request processing layers. Integrate and collaborate closely with development teams around the globe and work with them on outputs from postmortems and product improvements. Learn new technologies and keep up to date with latest development increments. Participate in the engineer on duty rotation (with allowance).

What you bring

You are expected to have practical experience in best-practices and tools and processes in the DevOps space. This is required to be engage in daily DevOps activities which make up a portion of your responsibilities. Other responsibilities include helping to move our product forward to its next generation architecture.

Required skills and competencies:

BSc degree in Computer Science or related technical field Excellent team player, passionate about his/her work, self-motivated and driven Embrace change Understanding of modern cloud architectures Working efficiently in emergency situations. Affinity to quickly analyze and solve problems in a worldwide team setup Excellent communication skills - precise, based on facts Fluency in English

Professional experience:

Unix/Linux and operating system principles Experience with at least one script language (preferably Ruby) Web application development experience (better to have) Network architecture, e.g. TCP/IP, MAC addresses, IP packets, DNS, OSI layers and load balancing Cloud infrastructures and services, e.g. AWS, Azure, or GCP Cloud Native technologies such as Kubernetes, Helm, ArgoCD, Docker Security best practices for application development and operations in Cloud Environment Dev/CI/CD tools like Git, GitHub, Maven, Jenkins, Gradle Working in a multicultural, worldwide team setup Working in Agile environment

Meet your team

SAP Work Zone and SAP Jam Collaboration are critical cloud services of SAP with thousands of customers distributed around the world. Our customers trust these services to support their business-critical use cases for information sharing and collaboration. The DevOps team that you will be part of is responsible for operating Jam deployments in many data centers around the world. Beside regular activities like monitoring, incident handling, planning and execution of deployments and patches, the team also has a few interesting and exciting challenges ahead of it.

Those include migrating from Chef, Docker, and home-grown processes to managed K8S clusters, leveraging ArgoCD, Helm, Rancher/Gardener. In the course of the next 2 years, we will renew most of our ~20 data centers and in parallel also support additional data centers on a different infrastructure layer stack. The DevOps team is and will continue to work hand-in-hand with the development teams to master these challenges.

If you are interested in working as part of a highly engaged and enthusiastic team of DevOps engineers and working on a critical cloud service, you will find an inspiring and professional environment for your learning and growth. You will be working in close collaboration with the development teams that build the services which are in your responsibility. We emphasize teamwork and a trust-based working model. Collaboration with other teams in an international environment will be a regular part of your work.

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