Accountant, Special Projects, Customer Experience

4 months ago

Shanghai, China Amazon Information Service (Beijing) Co., Ltd. (Shanghai Branch) - C34 Full time
Amazon is seeking an experienced Accountant based in Shanghai, CN. This team focuses on improving customer experience at Amazon globally.

The Accountant will be hands-on and have an entrepreneurial spirit / start-up mindset as they support the operational accounting of a global team, which includes day-to-day management of financial accounts, indirect tax support, and annual audit support. They will provide analytical support for key business decisions and participate in strategic planning. They will prepare key metrics and weekly, monthly, quarterly finance reporting as well as support processes for analyzing performance to understand business variations.

This role will be a good fit if you:
- Are a self-starter that will thrive in a start-up team where all members are hands-on and have a voice in business decisions.
- Are highly analytical, detail oriented, and have solid accounting knowledge.
- Have experience in Oracle and other accounting software.
- Have in-depth knowledge of Chinese Accounting Standards.
- Basic level understanding of tax laws
- Are passionate about owning solutions and solving issues.
- Are able to communicate complex issues in a clear and concise way.

Key job responsibilities
- Own operational accounting for multiple countries worldwide – day-to-day management of financial accounts, indirect tax support, and annual audit support.
- Own CN accounting/compliance and build/maintain relationships with Amazon Finance, Legal, Accounting, and Tax teams.
- Support in ongoing financial reporting, analysis, and forecasting.
- Perform deep dive analysis to understand drivers of business.
- Work with other teams to ensure our financial reporting is in sync with other systems.
- Participate in the business and improve processes to grow the business.
- Support tax teams by providing audited Financial Statements, other documents for tax compliance.

About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience, globally. We are a team of builders that develop products, services, ideas, and various ways of leveraging data to influence product and service offerings for almost every business at Amazon - for every customer (e.g., consumers, developers, sellers/brands, employees, investors, streamers, gamers).

Our approach is based on determining the customer needs, along with problem solving, and we work backwards from there. We use technical and non-technical approaches and stay aware of industry and business trends. We are a global team, made up of a diverse set of profiles, skills, and backgrounds - including: Product Managers, Software Developers, Computer Vision experts, Solution Architects, Data Scientists, Business Intelligence Engineers, Business Analysts, Risk Managers, and more.

BASIC QUALIFICATIONS

- 3+ years of tax, finance or a related analytical field experience
- Degree in accounting or related field with sufficient experience to sit for the CPA exam (a CPA license is not required for this position)

PREFERRED QUALIFICATIONS

- CPA
- 4+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience
- Knowledge of internal control framework (specifically COSO) to assess control design and operational efficiency
- Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)
- Experience with start-up, entrepreneurship

  • Accountant, Special Projects, Customer Experience

    3 weeks ago

    Shanghai, Shanghai, China Amazon Information Service (Beijing) Co., Ltd. (Shanghai Branch) - C34 Full time

    About the RoleAmazon is seeking an experienced Accountant to join our Shanghai, China team. As a key member of our Customer Experience and Business Trends organization, you will play a critical role in improving customer experience at Amazon globally.Key ResponsibilitiesOwn operational accounting for multiple countries worldwide, including day-to-day...

  • Accountant, Special Projects, Customer Experience Specialist

    2 months ago

    Shanghai, Shanghai, China Amazon Information Service (Beijing) Co., Ltd. (Shanghai Branch) - C34 Full time

    About the RoleAmazon Information Service (Beijing) Co., Ltd. (Shanghai Branch) - C34 is seeking an experienced Accountant to join our team in Shanghai. As a key member of our Customer Experience and Business Trends (CXBT) organization, you will play a critical role in improving customer experience at Amazon globally.Key ResponsibilitiesOwn operational...

  • Customer Experience Associate

    7 days ago

    Shanghai, Shanghai, China Converge (Shanghai) International Trading Co. Ltd Full time

    About the Role:This is a customer-focused position that requires strong communication and problem-solving skills.Key Responsibilities:Customer Interaction: Respond to customer inquiries via various channels in a timely and professional manner, ensuring customer satisfaction.Sales and Support: Handle day-to-day sales activities, sales support, and customer...

  • Customer Experience Specialist

    1 month ago

    Shanghai, Shanghai, China Converge (Shanghai) International Trading Co. Ltd Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Specialist to join our team at Converge (Shanghai) International Trading Co. Ltd. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Interaction: Respond to customer inquiries in...

  • Customer Experience Specialist

    4 weeks ago

    Shanghai, Shanghai, China Converge (Shanghai) International Trading Co. Ltd Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Specialist to join our team at Converge (Shanghai) International Trading Co. Ltd. As a key member of our business support team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Interaction: Respond to customer inquiries in...

  • Customer Experience Specialist

    1 month ago

    Shanghai, Shanghai, China Converge (Shanghai) International Trading Co. Ltd Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Specialist to join our team at Converge (Shanghai) International Trading Co. Ltd. As a key member of our business support team, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesCustomer Interaction: Respond to customer inquiries in...

  • Customer Experience Specialist

    1 month ago

    Shanghai, Shanghai, China Converge (Shanghai) International Trading Co. Ltd Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Specialist to join our team at Converge (Shanghai) International Trading Co. Ltd. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through timely and professional responses to customer inquiries via phone, email, and chat.Key...

  • Customer Experience Specialist

    3 weeks ago

    Shanghai, Shanghai, China Converge (Shanghai) International Trading Co. Ltd Full time

    Job SummaryWe are seeking a highly skilled Customer Experience Specialist to join our team at Converge (Shanghai) International Trading Co. Ltd. As a key member of our customer service team, you will be responsible for providing exceptional customer experiences through timely and professional responses to customer inquiries, efficient order loading, and...

  • Customer Experience Specialist

    4 months ago

    Shanghai, China Converge (Shanghai) International Trading Co. Ltd Full time

    Description : Customer Interaction: Respond to customer inquiries via phone, email, and chat in a timely and professional manner.Load orders into the system accurately and efficiently. Sales Activities and Support: Handle day-to-day sales activities, sales support, and customer service tasks for specified customers and assigned accounts.Maintain...

  • Customer Experience Improvement Manager

    5 days ago

    Shanghai, Shanghai, China Huntsman Full time

    Huntsman's Advanced Materials division is seeking a Customer Experience Improvement Manager to identify, develop, and implement business change initiatives that support the global customer experience strategy.This role will focus on initiating and socializing improvement opportunities in how Huntsman Advanced Materials engage with customers from order entry...

  • Customer Experience Transformation Manager

    4 weeks ago

    Shanghai, Shanghai, China Huntsman Full time

    Customer Experience Continuous Improvement ManagerHuntsman's Advanced Materials division is seeking a highly skilled professional to drive business change initiatives and improve customer experience from order entry to delivery of goods.This managerial role will focus on initiating and socializing improvement opportunities, contributing to the Order to Cash...

  • AV Project Technical Support Specialize Engineer

    7 days ago

    Shanghai, Shanghai, China Field Support, Technical Support, & Labs Full time

    Lead the Way in Automated DrivingWe are looking for a seasoned AV Project Technical Support Specialize Engineer to join our Shanghai site. In this role, you will play a vital part in ensuring the success of our projects in the automotive industry.Your Key ResponsibilitiesAct as a technical expert, supporting the development, integration, testing, and...

  • Customer Experience Representative

    4 months ago

    Shanghai, China DSM Full time

    Job Title : Customer experience representative City, Country: Minhang, Shanghai, China On Site CL: S12 The elevator pitch of the role By joining our winning customer experience team, you will play a key role in creating a unique experience for our customers. Your entrepreneurship with strong client intimacy will help us to delight consumers...

  • Customer Experience Specialist

    3 weeks ago

    Shanghai, Shanghai, China DSM Full time

    Job Title: Customer Experience SpecialistCity, Country: Minhang, Shanghai, ChinaOn SiteCL: S12The elevator pitch of the roleAs a Customer Experience Specialist, you will play a key role in creating a unique experience for our customers. Your entrepreneurship with strong client intimacy will help us to delight consumers with our iconic products leveraging...

  • Customer Experience Transformation Specialist

    2 weeks ago

    Shanghai, Shanghai, China Huntsman Full time

    DescriptionCustomer Experience Transformation SpecialistHuntsman's Advanced Materials division seeks a Customer Experience Transformation Specialist to identify, develop, and implement business change initiatives that support the global customer experience strategy. This role will focus on driving improvement opportunities in customer engagement from order...

  • Customer Experience Ambassador

    2 months ago

    Shanghai, Shanghai, China DSM Full time

    About the RoleWe are seeking a highly skilled Customer Experience Representative to join our team at DSM. As a key member of our customer experience team, you will play a vital role in creating a unique experience for our customers.Your Key ResponsibilitiesAct as the primary customer contact, responsible for managing day-to-day inquiries and all...

  • Customer Experience Ambassador

    2 months ago

    Shanghai, Shanghai, China DSM Full time

    Job Title: Customer Experience AmbassadorAbout the RoleWe are seeking a highly skilled Customer Experience Ambassador to join our team at DSM. As a key member of our customer-facing team, you will play a vital role in delivering exceptional customer service and ensuring seamless order management.Key ResponsibilitiesAct as the primary customer contact,...

  • Customer Experience Specialist

    1 month ago

    Shanghai, Shanghai, China DSM Full time

    About the RoleWe are seeking a highly skilled Customer Experience Representative to join our team. As a key member of our customer experience team, you will play a vital role in creating a unique experience for our customers.Your Key ResponsibilitiesAct as the main customer contact, responsible for managing day-to-day enquiries and all order-related...

  • Customer Experience Specialist

    3 weeks ago

    Shanghai, Shanghai, China DSM Full time

    Role OverviewAs a Customer Experience Representative at DSM, you will play a pivotal role in crafting a unique experience for our customers. Your entrepreneurial spirit and strong client intimacy will enable us to delight consumers with our iconic products, leveraging market differentiation capabilities.About the RoleKey responsibilities include:Acting as...

  • Senior Director of Customer Experience

    1 month ago

    Shanghai, Shanghai, China Coca Cola Full time

    About the Role:We are seeking a highly skilled Senior Director, Customer Strategy to join our team at Coca Cola. As a key member of our leadership team, you will play a critical role in developing and executing strategies to enhance customer relationships and drive business growth.Key Responsibilities:Develop customer-focused strategies to drive sales growth...