Call Centre Agent

3 weeks ago

Shanghai, China The Ritz-Carlton Full time

POSITION SUMMARY

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

  • Call Centre Operations Manager

    3 weeks ago

    Shanghai, China Hospitality Marketing Concepts Full time

    Call Centre Operations Manager (Thailand) Hospitality Marketing Concepts ( www.hmcloyalty.com) is the leading, global provider of digital loyalty solutions to upscale hotels worldwide. HMC provides a turnkey solution to hotel clients, from the initial concept and design, to IT deployment, management and ongoing marketing and member service. The...

  • Call Centre Sales Manager

    3 weeks ago

    Shanghai, China Hospitality Marketing Concepts Full time

    Call Centre Sales Manager (Asia-Pacific) Hospitality Marketing Concepts ( www.hmcloyalty.com) is the leading, global provider of digital loyalty solutions to upscale hotels worldwide. HMC provides a turnkey solution to hotel clients, from the initial concept and design, to IT deployment, management and ongoing marketing and member service. The...

  • Sales Manager

    3 weeks ago

    Shanghai, China Hospitality Marketing Concepts Full time

    Sales Manager (Malaysia, Philippines, Thailand, Vietnam) Hospitality Marketing Concepts ( www.hmcloyalty.com) is the leading, global provider of digital loyalty solutions to upscale hotels worldwide. HMC provides a turnkey solution to hotel clients, from the initial concept and design, to IT deployment, management and ongoing marketing and member...

  • Agent-At Your Service

    20 hours ago

    Shanghai, China Marriott International Full time

    Job Number 24085314Job Category Rooms & Guest Services OperationsLocation Four Points by Sheraton Shanghai Fengjing, No. 1199 Fengmei Road, Jinshan District, Shanghai, Shanghai, China VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYAnswer, record, and process all guest requests, questions, or concerns...

  • Agent-At Your Service

    12 hours ago

    Shanghai, Shanghai, China Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Four Points by Sheraton Shanghai Fengjing, No. 1199 Fengmei Road, Jinshan District, Shanghai, Shanghai, China VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYAnswer, record, and process all guest requests, questions, or concerns via...

  • Customer Service Advisor

    18 hours ago

    Shanghai, China Trip.com Full time

    Job Description Introduction We are seeking high-performing, passionate and enthusiasticCustomer Service Advisors to join us on our journey of growth and expansioninto the European market. You will be passionate about travel, you build rapport quicklyand you have a customer-centric view of the world. These aspects will comethrough in all your...

  • Front Desk Agent

    3 weeks ago

    Shanghai, Shanghai, China Marriott International Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Courtyard Shanghai Central, 338 Heng Feng Road, Shanghai, Shanghai, China VIEW ON MAP Schedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYProcess all guest check-ins by confirming reservations, assigning room, and issuing and activating room key....

  • Senior PTE Client Relations Manager, Eastern China

    3 weeks ago

    Shanghai, China Pearson Full time

    The Senior PTE Client Relations Manager, Eastern China, will work with the Head of Client Relations, PTE China, implement a growth strategy for PTE Academic in Easten China, comprising Shanghai, Shandong, Jiangsu, Anhui, Zhejiang, Jianxi and Fujian. This role will involve working with key internal and external stakeholders to grow test bookings and ensure...

  • Academic Services

    3 days ago

    Shanghai, China Galileo Global Education Full time

    Job summary  The scope of this job is to support academic service and daily teaching operation management and to provide administration support for tutors, students and relevant staff.Key purpose of the roleTo ensure the opening and closing of the Training Center, regularly monitor the coming in and coming out of the Training Center.To welcome visitors,...

  • Telemarketing Consultant

    7 days ago

    Shanghai, China Anantara Vacation Club Full time

    Job Description Position Overview : The position is responsible for contacting potential guests by telephone to sell a discounted holiday package. Employ an empathetic, listening, problem solving approach to overcoming objections and persuade the guests to attend the preview presentation. Key Responsibilities : Follow a scripted presentation...

  • Telemarketing Consultant

    7 days ago

    Shanghai, China Anantara Vacation Club Full time

    Job DescriptionPosition Overview:The position is responsible for contacting potential guests by telephone to sell a discounted holiday package. Employ an empathetic, listening, problem solving approach to overcoming objections and persuade the guests to attend the preview presentation.Key Responsibilities:Follow a scripted presentation to ensure accurate...

  • Senior Project Manager

    3 weeks ago

    Shanghai, China Turner & Townsend Full time

    Company Description Who is Turner & Townsend? All over the world people are using buildings, infrastructure, and assets we helped to deliver. It could be the hospital they work in, the railway they travel on every day, the fuel that powers their car or the data centre they depend on at work. For more than 75 years we’ve been helping to deliver...

  • Senior Sales Mananger

    3 weeks ago

    Shanghai, China Hyatt Corporation Full time

    Senior Sales Mananger - 高级销售经理 Grand Hyatt Grand Hyatt Shanghai CN - 31 - ShanghaiAdministrationDepartment Head/ManagerFull-timeReq ID: SHA003509Worldwide Summary § 确保有效和精确的文件系统，包括纸质和电子两个版本的及时保存 Ensures that an efficient and accurate filing system, both manually as well as...