Information Systems Analyst

3 weeks ago


Shanghai, China CooperCompanies Full time

Primarily responsible for systems analysis techniques, procedures, troubleshooting, and consulting with users to determine hardware, software, or system functional specifications, as well as the coordination and resolution of all Service Management tickets associated with the aforementioned. This includes, but is not limited to, the implementation and troubleshooting of hardware/software solutions, the administration of enterprise class automation systems to meet user requirements, security standards, best practices, and providing on-going lifecycle maintenance; all while providing effective management of the end user experience.

Identify problems, devise, and deliver proactive solutions to enhance quality of service and to prevent future problems. As required, analyze, and highlight incident trends. Supports the implementation of regional and global IT projects. Increased involvement with local IT and business initiatives. Provides related incident resolution supporting service transition. Administers enterprise class IT systems and tools, including highly virtualized client computing environments.  Assess need for any system reconfigurations (minor or significant) based on request trends and make recommendations. Executes accurate Access Management while following IT Security & Compliance procedures (Sarbanes Oxley). Create and maintain knowledge documents, usage guides and FAQs for both IT and business team members. Develop and deliver user training. Promotes user adherence to the organization’s IT policies.  Collaborate with specialized teams supporting the client computing infrastructure and systems.  Liaise with global third-party client computing partners. Increased involvement with local IT agreements and vendors Provide onsite and remote Service Management support functions, including incident resolution and request fulfillment to meet published SLA’s  While following the Service Management process, ensure all incidents and requests from customers are recorded and updated within the Service Management tool.  Procures, installs, configures, tests, maintains, and troubleshoots client computing hardware and software.  Manage the client computing hardware and software lifecycles. Provides effective IT Asset Management. Escalate tickets in accordance with IT procedures. Maintain and develop professional and technical knowledge by attending educational workshops, training events, reviewing applicable technical materials. Participates in the IT Operations out of hours support rotation.

Travel Requirements : Occasional travel to other sites (


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