Agent - Ocean Export

2 months ago

Qingdao, China Expeditors Full time

Job Description

Ensure accurate and timely data entry into our operational system Track and Trace Ocean Export Files and reporting Use Global Ocean Export Dashboard on a daily basis. Ensure documents are timely sent and Shipping notices communicated to overseas and customers Ensure accurate and timely client and vendors billing. Interact with our customers in arranging their international shipments, meeting customer service standards. Contribute to maintain good relationships with suppliers (Ocean carriers, others involved). Meet compliance at all times to regulations internal and external in accordance with government regulations. Understand department process flow, and looking for best practices to improve operational efficiency and productivity Ensure all customers standard operating procedures in place and updated in Customer SOP Meet KPI standards in accordance with the Company’s procedures Overseas communications, timely responses to emails and requests (internal and external) Escalation of problems to Management when necessary Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.  Meets company standards of 52 hours training per year per employee. Attend training classes when required. Complete mandatory training when required. Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride.  Adhere to the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. Ensure smooth and timely freight process flow 

Qualifications

College graduate or above. Global logistics industry knowledge Min 2 years related experience and/or training; or equivalent combination of education and experience Good computer skills (e.g., MS Excel, MS Word) Fluent in English Fluent in listening, speaking, reading, and writing in Chinese.

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