FRSG & Platform Service Tech Specialist

4 months ago


Nanjing Shi, China Ford Motor Company Full time
The position under FRSG team is responsible for defining and deploying support activities to run and protect the rapidly growing Connected Vehicle ecosystem and mobility solutions in China for Ford and Lincoln. The candidate will work closely with our Product Development Owners and Business Owners of Customer Experience Satisfaction as defined mobile app features and functionalities, as well as to support the implementation and verification. The candidate will also be involved in defining the Application Management and production support model and creating knowledge base documentation for the End-to-End customer service operation. This role will interface with multiple Connected Vehicle and mobility solution teams in ET, PD, Marketing, Sales, FCSD and Digital Systems across various regions (AP, NA and EU) for sustainable daily customer service operation.
Furthermore service operation in supporting Azure Kubernetes Systems incidents due to Container As A Service product for connectivity and rest of business are moving from PCF to AKS. 

Minima work experience of 3 years in IT area of application operation support, software development and test, IT project management

Must Have Skills:
• Passion for Connected Vehicle, new Clouding technologies (Azure Kubernetes Service, PCF, Splunk, Dynatrace, Grafana) and mobile apps.
• Development Skill with multiple computer program language ability (Python, Java, C# etc)
• Passion for solving the technical problems from real customers. 
• Excellent troubleshooting & systaltic analytical capability.
• Good command on English and the communication of presentation and hosting troubleshooting sessions.
• Experience with Incident Management & Problem Management.
Nice to Have Skills:
• Exposure to cloud computing, telecommunications, and/or existing in-vehicle systems (SYNC)
• Knowledge management/knowledge documentation experience
• Mobility Application development or testing experience
• Understanding of web services and mobile applications
Preferable:

ITIL/ITSM processes, Knowledge management

Can-do, result-driven, and willing to take challenge Flexible working time with global and regional team for urgent or critical incident resolution
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