Director, Support

2 weeks ago


Shanghai, China Thermo Fisher Scientific Full time
Formulate strategy and support & service delivery plan to support China GSG business growth Lead field service teams to deliver service to customer, including Installations, Training, Method and Application Development, Telephone and On-site Diagnostics and Repair Services, Preventative Maintenance visits etc., to our customers Implement key account strategies for high profile customers and maintain good relationship with industry opinion leaders Achieve service KPI and customer satisfaction target CAS through effective team management Make resources planning to meet business need through data analysis Achieve BU’s service revenue AOP through collaboration with service sales, CSR or other related functions Close cooperation with commercial teams to deliver services to customers Drive technical support and service talent development and ensure the knowledge transfer and talent pipeline Initiative PPI projects to improve field service quality and effectiveness

Qualification

Bachelor’s degree or above Over 15 years’ experience in large size organization, related industry or tech. service industry will be a plus Rich experience and expertise in managing service team or function, with minimum 8 years of management experience Experience working successfully within a complex matrix environment Strong leadership with proven success Strong Critical thinking, analytical, and presentation skills Outstanding communication skills both oral and written

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain . As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.



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