Service Technician

3 weeks ago


Beijing, China Cummins Inc. Full time

DESCRIPTION

创建并持续开发卓有成效的客户关系,并确保对客户的需求予以及时和有效的关注。

使用专业化的工具并遵守书面步骤和政策,以在客户现场诊断和完成复杂的维修。

按照书面计划和标准对现场的发电产品执行预防性维护保养。

将未解决的问题呈报至产品专家/主管。

辅导和培养技师和/或学徒,向他人传授知识和经验; 可提供工作指导; 可评估维修计划、零件清单等。

以手写方式或通过业务系统输入屏幕填写要求的文件,如维修工作表、工时表、保修索赔和质量文件。

按照技能和业务要求完成培训。

对维修车辆和工具进行维护保养,以保持其清洁和正常工作。

确保遵守所有相关卫生、安全和环保政策、程序和法规,并将任何问题/事件呈报至现场管理方及其主管。

QUALIFICATIONS

能力:

有效沟通 - 发展和实现多模式沟通,清晰了解不同受众的特定需求。

以顾客为中心 - 建立稳固的顾客关系,提供以顾客为中心的解决方案。

培养人才 - 培养他人,同时满足其职业目标及组织目标。

管理复杂情况 - 领会复杂的、大量的,有时甚至是相互矛盾的信息,以有效地解决问题。

管理冲突 - 有效处理冲突情况,不至于造成太大的干扰。

自我发展 - 使用正式和非正式发展渠道,积极寻找新的方式发展和锻炼自己。

健康与安全基本知识 - 识别、报告并参加能够改善健康与安全的行动,倡导积极的健康与安全行为并发挥楷模作用

,以营造相互依存的企业安全文化,促进实现无伤害的工作场所。

诊断学应用 - 转化客户投诉以制定故障排除计划;遵循指导工作流程、程序、专用设备(如机械和电子维修工具)排

除故障,并诊断计算机软件以隔离故障组件,从而实现成功维修;通过重复投诉确认维修并确保问题得到解决;记

录业务系统故障排除的结果,以沟通为付款和历史追踪所做的事情。

电子服务工具应用 - 识别服务事件所需的可用硬件和软件工具套件;利用合适的电子工具组合来维护产品或诊断并排

除故障;解释电子工具结果或提供建议以确定服务解决方案的后续步骤。

发动机系统交互 - 通过运用工具、服务出版物(康明斯、原始设备制造商)和采取措施以高效和正确地诊断和维修

,解释和分析内部和外部电气和机械系统的交互(排气、加热、冷却、燃料系统、传动系、后处理、控制、传感器

等)。

发电系统知识 - 通过遵守所有安全工作程序,包括穿戴个人防护装备以创造一个安全的工作环境,说明对康明斯和行

业标准的了解;通过运用工具、服务出版物(康明斯、原始设备制造商)和采取措施以高效和正确地诊断和维修

,解释和分析发电机系统的运行和集成(开关装置、电力系统控制、不间断电力供应等)。

产品维修和维护 - 遵循指导方针维修和维护机械/电气产品,在标准维修时间内使用所需工具以确保优质维修服务

;遵循指导方针拆卸和装配发动机或发电机,使用所需工具以确保一个整洁有序的环境;遵循再利用指导方针检查

及更换零件和组件以最小化客户拥有成本;遵循指导方针实施损坏检查,以恢复至故障前的状况。

服务文档 - 创建并验证客户、设备和技术信息;使用必要的服务工具捕获特定数据;遵循程序并在服务管理系统中记

录所需的信息,以便准确记录完成的工作。

技术升级 - 获取产品技术问题信息并利用可用资源,包括数据管理工具;将问题上报给技术水平更高的人员,平衡客

户反应的及时性与调查工作;在合适的数据库中记录所有故障排除步骤,以确保无缝过渡并及时准确地响应票证解

决方案。

看重差异性 - 认识到不同视角和文化给组织带来的价值。

教育,资格,认证:

获得学徒认证的发电机/电工技师(优先)。

相关技术机构颁发的职业证书。

当前相关电工证书 。

本地有效的驾驶执照。

该职位可能需要获得有关遵守出口管制或制裁法规的许可证。

经历:

丰富的现场维修工作经验。

专家级水平的发电产品知识和/或维修该产品的经验。

高压/低压经验。

客户服务经验。

向级别较低的技师提供技术建议和辅导的经验(优先)。


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