Manager, Digital Product Operations, WeChat

7 months ago

Shanghai, China Marriott International Full time

JOB SUMMARY

This critical role will oversee the operational processes and systems that support the full product lifecycle across our portfolio of digital products and platforms.

Manage the product operations responsible for product feedback, requirement in-take, planning, maintenance, and end-of-life activities. Develop and implement operational best practices, processes, and tools to streamline product delivery and ongoing operations. Collaborate closely with product management, engineering, and other cross-functional teams to ensure operational readiness and alignments. Drive operational excellence through metrics, reporting, risk management, and continuous process improvement.  Identify and resolve operational risks, issues, and bottlenecks across products and services. Ensure operational compliance with regulatory requirements, security policies, and quality standards.

CANDIDATE PROFILE 

Education and Experience 

Required:

5+ years of experience in product operations, program/project management, PMO, or related technology operations role Proven ability to lead and manage teams of operations professionals and service provider resources. Strong understanding of software/product development lifecycle, operational processes, and best practices Excellent problem-solving, analytical, process improvement, and governance skills Outstanding organizational, communication, stakeholder management, and leadership abilities  Experience with agile approach and operational tools/systems for product lifecycle management. Flexibility and adaptability to thrive in a fast-paced and dynamic environment, with the ability to prioritize and manage multiple competing priorities. Bachelor's degree in a technical field or project management; PMP or relevant certification preferred.

Preferred:

Demonstrated success leading medium- to large-scale initiatives operations. Experience with and knowledge of digital outsourcing activities in a managed service environment. Proven management experience in product development across waterfall and agile environments. Experience in hospitality or Food & Beverage industrial. Rich experience in managing and working with diverse geographical Global teams.

CORE WORK ACTIVITIES 

Document platform manual guide and training materials, conduct training and workshops, maintain MGS page.  Optimize product operation process to engage team collaboration within cross-functional teams. Optimize process to govern operation service providers provide operation support within aligned SLA per SOW. Lead WeChat product in-take, PI planning, product communication.  Manage production functional incident/non-functional incident process, identify root cause and analysis business impact. Track incidents response and drive issue triage with service providers, product team and engineering team.  Support for product inquiry, finance inquiry, SOP inquiry from properties and corporate teams. Support for property platform active/inactive stastu update. Product & platform account management for properties and corporate team users.  Support for security, legal, and compliance request, follow with required actions. Provide monthly operation report to summarize all incidents and inquiries.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

  • Digital Solutions Consultant

    1 month ago

    Shanghai, Shanghai, China Infineon Technologies Full time

    Job DescriptionWe are seeking a highly skilled Digital Solutions Consultant to join our team at Infineon Technologies. As a key member of our digital marketing efforts, you will be responsible for developing and implementing effective strategies for our WeChat ecosystem.About the RoleThis role involves working closely with our cross-functional teams to drive...

  • Digital Product Operations Manager

    2 months ago

    Shanghai, Shanghai, China Marriott International Full time

    Job SummaryThis role will oversee operational processes and systems for digital products and platforms at Marriott International.Manage product operations for product feedback, requirements, planning, maintenance, and end-of-life activities.Develop and implement operational best practices, processes, and tools to streamline product delivery and ongoing...

  • Digital Operations Leader

    1 month ago

    Shanghai, Shanghai, China Marriott International Full time

    Job DescriptionWe are seeking a seasoned Digital Operations Leader to oversee the operational processes and systems that support our digital product lifecycle across various platforms.Key ResponsibilitiesManage product operations, including feedback, requirement intake, planning, maintenance, and end-of-life activities.Develop and implement operational best...

  • WeChat Product Specialist

    2 months ago

    Shanghai, Shanghai, China Infineon Technologies Full time

    About the Role:We are seeking a highly skilled WeChat product specialist to join our team. As a key member of our product management team, you will be responsible for developing and executing product strategies for the WeChat ecosystem, including WeChat mini programs and WeChat Martech solutions.Key Responsibilities:Develop and execute product strategies for...

  • WeChat Product Strategist

    1 month ago

    Shanghai, Shanghai, China Infineon Technologies Full time

    WeChat Product Strategist - Innovation LeaderEstimate Salary: $120,000 - $180,000 per yearAbout the RoleWe are seeking an experienced WeChat product strategist to join our team in Wuxi. As a key member of our product management team, you will be responsible for developing and executing product strategy for the WeChat ecosystem, including WeChat mini programs...

  • WeChat Product Strategist and Innovation Lead

    1 month ago

    Shanghai, Shanghai, China Infineon Technologies Full time

    About the RoleAs a WeChat product specialist, you will be responsible for developing and executing a product strategy that drives growth and innovation within the WeChat ecosystem. This includes working on WeChat mini programs, Martech solutions, and other related initiatives.

  • Senior Manager, Application Development

    7 months ago

    Shanghai, China Marriott International Full time

    JOB SUMMARY:  Takes day-to-day direction from Engineering lead and oversee the Service providers Development team.  Operates as a key member of the team/squad to resolve and makes decisions on non-routine service requests with limited to moderate risk.  Performs research, analysis, design, creation, and implementation of applications to meet...

  • Digital Product Manager for Omni-Channel Excellence

    1 month ago

    Shanghai, Shanghai, China Tapestry Full time

    About TapestryTapestry is a global house of brands that values individuality and creativity. Our commitment to innovation and inclusivity drives us to push boundaries and achieve greatness.Job OverviewWe are seeking an experienced Digital Product Manager to lead the development of our omni-channel capabilities in China. This role will be responsible for...

  • Digital Marketing Executive for Luxury Brands

    1 month ago

    Shanghai, Shanghai, China DIGITAL LUXURY GROUP, DLG SA Full time

    Company OverviewDigital Luxury Group (DLG SA) is a leading luxury marketing company, and we are currently seeking a skilled Digital Marketing Executive to join our team.About the RoleWe are looking for a highly motivated and experienced Digital Marketing Executive to support our Account Managers in delivering exceptional client satisfaction through effective...

  • Digital Marketing Specialist

    3 months ago

    Shanghai, China Synaptics Inc. Full time

    Description Millions of people experience Synaptics every day. Our technology impacts how people see, hear, touch, and engage with a wide range of IoT applications -- at home, at work, in the car or on the go. We solve complex challenges alongside the most influential companies in the industry, using the most advanced algorithms in areas such as machine...

  • Strategic Product Development Manager

    2 months ago

    Shanghai, Shanghai, China Tapestry Full time

    Tapestry, a global house of brands, is seeking a skilled Product Development Lead to deliver exceptional customer experiences across our China operations.About the RoleThe successful candidate will be responsible for designing, developing, and implementing digital solutions to drive business growth and customer engagement in the Chinese market.Key...

  • Senior Digital Account Executive

    2 months ago

    Shanghai, Shanghai, China DIGITAL LUXURY GROUP, DLG SA Full time

    {"Responsibilities": " As a Senior Digital Account Executive at DLG (Digital Luxury Group), your role will be to support the Account Manager in day-to-day execution and effectively manage communication between clients and the Creative Team regarding briefs and feedback. KEY RESPONSIBILITIES Support the Account Manager and Creative...

  • Digital Marketing Strategist

    1 month ago

    Shanghai, Shanghai, China Ingredion China Limited Full time

    Ingredion China Limited is seeking a highly skilled Digital Marketing Strategist to join our global digital marketing team.The ideal candidate will have experience in outbound digital marketing, demand generation, and conversion rate optimization. Additionally, they should be proficient in managing social media channels and standalone apps, specifically...

  • Digital Product Strategy Lead

    1 month ago

    Shanghai, Shanghai, China General Motors Full time

    **Company Overview**At General Motors, our vision is to create a world with Zero Crashes, Zero Emissions, and Zero Congestion.We are committed to being a workplace that fosters inclusion and belonging, embracing workforce diversity to develop better products for our customers.**Job Summary**We are seeking a seasoned Digital Product Strategy Lead to join our...

  • Outbound Digital Marketing Specialist

    6 months ago

    Shanghai, China Ingredion China Limited Full time

    LOCATION: Songjiang Province, Shanghai REPORTS TO: Manager, Outbound Digital Marketing DIRECT REPORTS: None WORKPLACE TYPE: Hybrid We are seeking a Outbound Digital Marketing Specialist to join our global digital marketing team. This role will work within the Digital Marketing Center of Excellence supporting global and regional initiatives. ...

  • Digital Marketing Strategist for Semiconductor Solutions

    1 month ago

    Shanghai, Shanghai, China Infineon Technologies Full time

    Job OverviewWe are seeking a highly skilled Digital Marketing Strategist to join our team in Shanghai. As a key member of our marketing department, you will be responsible for developing and implementing effective digital marketing strategies to enhance our presence in the WeChat ecosystem.About InfineonInfineon Technologies is a leading global semiconductor...

  • Senior Director, Digital Solutions

    1 month ago

    Shanghai, Shanghai, China Marriott International Full time

    Job OverviewWe are seeking a highly experienced Senior Director, Digital Solutions to join our team at Marriott International. In this role, you will be responsible for leading the development and implementation of digital solutions that meet the needs of our business.Key ResponsibilitiesLead the development and implementation of digital solutions, including...

  • Digital Marketing Specialist for Luxury Brands

    1 month ago

    Shanghai, Shanghai, China DIGITAL LUXURY GROUP, DLG SA Full time

    Job Description:Digital Account Executive at Digital Luxury Group (DLG SA) plays a pivotal role in coordinating and executing digital projects, partnering with Account Service and Creative Teams to serve leading luxury brands.ResponsibilitiesSkillful Collaboration: Work closely with the Account Manager and project team to ensure client satisfaction through...

  • Marketing Manager Digital, China

    7 months ago

    Shanghai, China Barry Callebaut Full time

    Marketing Manager Digital, China Location: Shanghai, CN, 200011 At Barry Callebaut, we are on a journey to transform the cocoa and chocolate industry. As the world’s leading manufacturer of high-quality chocolate and cocoa products, our actions truly shape the future of our industry. We are a business-to-business company, serving the entire...

  • Software Engineer

    1 month ago

    Shanghai, Shanghai, China Digital business people Full time

    About the RoleWe are seeking an experienced Software Engineer to join our S&OP team, focusing on digital business transformation. The successful candidate will be responsible for developing and maintaining cutting-edge applications on both front-end and back-end.The ideal candidate will possess strong coding skills, with experience in AngularJS, JavaScript,...