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Service Fulfilment Operations Developer

4 months ago

Shanghai, China Ikea Full time

Job ID: CN

Date posted: 13/06/

WHAT YOU'LL NEED TO HAVE

University degree in logistics, economics, business administration or relevant working experience.
2 - 4 years working experience in supply chain on operational and/or tactical level
Experience in developing business development roadmaps
Experience of working in a fast-changing environment and project management
Knowledge and experience of meeting and interacting with various business partners (including external).
Experience in the developing and improving ways of working; problem solving experience
Proven analytical and numerical skills
Computer skills and very high proficiency in Microsoft Office applications; high proficiency with connected IKEA System landscape applications is a plus.
Retail/home furnishing/supply chain/customer service experience and interest
Self-reliant and motivated with a proven ability to work as part of a team as well as independently
Fluent in English both written and verbal

YOUR RESPONSIBILITIES

Responsible for excellence in operations, the implementation of continuous improvement of home furnishing services capabilities.
Responsible to implement, improve and update ways of working connected to the execution of home furnishing services with fulfilment, enabling compliance to the standard operating procedures, IWAY, agreed frameworks and guidelines considering the legal requirements.
Responsible for achieving lowest possible cost per service, for all operating models, within the contractual framework and in line with value creation and efficiency goals.
Responsible that the assigned Service Partner(s) provide an excellent quality in the meeting with the customer and drives the operational partnership with the assigned external service partners.
Contribute with both knowledge and expertise to digital and operational development and deployment activities.
Responsible for the operational partnership with the external service partners ensuring an excellent quality when meeting the customer.
Responsible to cooperate with key partners on Group and Country level and assigned service partners and or units while representing Service Fulfilment in related forums.
Responsible for the implementation of the Customer Fulfilment sustainability agenda within the area of responsibility.
Responsible to contribute to an inspiring and high performing Service Fulfilment team including communication, flexibility, performance culture, competence development and a work environment which supports equality, diversity, inclusion, and well-being.
Responsible for promoting and stimulating entrepreneurial orientation and contribution to development and innovation for the own organisation, defined matrix and Service Partners in close cooperation with the Group Functions.
Contribute to the Service Fulfilment learning offer to secure that all dedicated service partners have the knowledge to perform their tasks.
Working location base Chengdu or Foshan.

ABOUT THIS WORK AREA

Customer Fulfilment (CFF) is a fundamental part in making IKEA omnichannel retailing a reality. To support IKEA in achieving business objectives, CFF acts as a fully integrated, process-oriented organisation with an end-to-end approach to develop our business and deliver results across functions together with our partners. We are focusing on providing seamless and excellent customer experience with great quality in all touchpoints for the many people.
Service Fulfilment function will contribute to this objective by being:
Accountable for the operational excellence of services fulfilment together with our service partners & co-workers
Accountable for optimizing administration & planning enabling effective service execution
Responsible to implement developed capabilities and secure the continuous improvement of services fulfilment
Contributor to a great customer experience and an affordable service offer by responsibly securing high performance and excellence in operations at the lowest possible cost per service