Senior Program Manager, ROW Transportation Team
7 months ago
Amazon’s transportation systems plan delivery of millions of packages to customers worldwide from checkout to shipment tracking to delivery. Our systems team owns the input for the services that handle thousands or requests per second, make business decisions impacting billions of dollars a year, integrate with a network of small and large carriers worldwide, maintain business rules for millions of unique products, and improve experience for online shoppers while optimizing the network to eliminate excess cost. With rapid expansion into new geographies, innovations in supply chain, delivery models and customer experience, increasingly complex transportation network, ever expanding selection of products and growing number of shipments worldwide, we have an opportunity to build a transportation network that scales the business, leads the industry through innovation and delights millions of customers worldwide.
As a Sr. Program Manager, you will manage full lifecycle of large-scale cross-functional programs and will be responsible for translating business objectives into system requirements or configurations, development and documentation of solutions, process management, risk mitigation and implementation along with creation and tracking of success metrics or KPIs.
You will also streamline existing processes and programs, create mechanisms for network defect reduction and turnaround improvements. You will own services which model Amazon's transportation network and carrier capabilities/constraints, optimizes it for cost and exposes it to other systems in Amazon. You will contribute business expertise to the program requests, manage configurations in Amazon tools, identify technical dependencies, co-ordinate with broad range of business stakeholders, develop milestones and launch schedules, assess and manage technical, business or operational risks, measure and report on progress, anticipate and resolve bottlenecks and balance the business needs with the technical constraints to ensure timely and successful delivery. These services improve customer experience by providing better promises and drive fulfillment planning and execution to lower transportation cost. It is critical part of Amazon's ordering and fulfillment pipeline. Successful candidates will be strong leaders who can prioritize well, communicate clearly, and have a consistent track record of delivery. As a technical leader, you should be able to translate business needs into technology solutions that scale both technically and operationally.
Key job responsibilities
•Manage full lifecycle of cross-functional programs with considerable impact across multiple organizations
•Development of the overall program strategy, tactically driving teams in and outside of your organization to deliver
•Define the program (mission, vision, tenets), set objectives, analyze data and drive improvements that are quantified with metrics
•Work autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions
•Partner with teams across the business you support and beyond to source, allocate, and coordinate resources
•Solve ambiguous problems and proactively identify and mitigate risks
•Work with program managers and business leaders to communicate and impact critical business initiatives
•Develop, implement, and govern KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects
•Engage with global tech team to present and implement the tech feature enhancement to enable new business scenarios and scale existing works.
We are open to hiring candidates to work out of one of the following locations:
Beijing, 11, CHN
BASIC QUALIFICATIONS
- 5+ years of program or project management experience- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
PREFERRED QUALIFICATIONS
- 2+ years of driving process improvements experience- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
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