Technical Product Support

3 weeks ago


Xi'An, China Applied Materials Full time

Key Responsibilities

Responsible for all technical support related aspects at a specific customer: escalations, fleet performance, system installations, improvement programs and upgrades.  Acts as intermediary and field escalation focal point between customer and Division by providing technical support and documentation to field engineers, technicians and product support personnel who are diagnosing, troubleshooting, repairing and debugging equipment.  Provides Alpha Site support to Engineering specifically related to installation, operation, calibration, service and /or testing of a new hardware, process or software design in house or on an engineering tool Provides Beta Site Support; specifically related to installation, operation, calibration, service and/or testing of a new hardware, software or processes on a customer tool.  Initiates and provides review of ECO's to ensure data supports fix and follow up with communication to the field. Generates and presents system performance data as required. This includes performance metrics such as MTBF, MTBI and Availability. Reporting will also include process data and I/W spending analysis. Supports GPS in the generation of documentation such as CENs and BKMs. Creates and reviews documentation covering technical improvements, system upgrades, and support plans. Presents at customer level. Ensures field implementation.

Functional Knowledge

Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines

Business Expertise

Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market

Leadership

Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements

Problem Solving

Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information

Impact

Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies

Interpersonal Skills

Explains difficult or sensitive information; works to build consensus

Qualifications

Education:

Bachelor's Degree

Skills:

Certifications:

Languages:

Years of Experience:

4 - 7 Years

Work Experience:

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes, 20% of the Time

Relocation Eligible:

Yes

  • Xi'An, China Applied Materials Full time

    Key Responsibilities Develop new procedures and Best Known Methods (BKMs) to service new products. Contribute to the FMECA process. Participate in or own first chamber Build & Test in Apps lab. Solve issues, or work with Engineering to address issues identified. Work with Manufacturing to develop procedures and participate (if required) on New Product...


  • Xi'An, China Applied Materials Full time

    Key Responsibilities Manage customer expectation and issues with software releases providing a prioritized list of requests to business unit per platform. Independently learn and investigate customer's high value problem (HVP), systematic bug or systematic software failures. Troubleshoots a variety of difficult software problems and interface with...


  • Xi'an, China LotusFlare Full time

    Responsibilities Participate in pre-sales meetings and contract preparations. Ensure that best practices and defined project management processes and standards are adhered to for assigned projects with respect to scoping and planning, issue management, risk management, change management, quality management, etc. Establish the project plan baseline by...


  • Xi'an, China LotusFlare Full time

    Responsibilities ​​​​​ Contribute to the vision, strategy, prioritization, and execution of product features for LotusFlare’s software stack; Lead the ideation, technical development, and launch of innovative products; Manage technical software products from kick-off to launch; Turn incomplete, conflicting, or ambiguous inputs into...


  • Xi'an, China HITACHI ENERGY XI'AN POWER CAPACITOR CO., LTD Full time

    Description : Your responsibilities: You will be responsible to evaluate, forecast, and deliver the annual budget according to the company's requirements. You will be responsible to make marketing plan of the responsible region and to cooperate with front end sales to maintain the customer relationship in the responsible region, familiar with...

  • Project Engineer

    3 weeks ago


    Xi'an, China HITACHI ENERGY XI'AN POWER CAPACITOR CO., LTD Full time

    Description : General information: Mainly engaged in low-voltage power quality products active filter, reactive power compensation and other products design and technical support. Electrical structure, secondary design and technical support for some medium voltage power quality products such as reactive power compensation cabinets and filter...

  • Engineering Intern

    3 weeks ago


    Xi'an, Shaanxi, China Hitachi Careers Full time

    Description Your responsibilities:You will support technical engineer and sales department for detail design of DryDCap.You will support technical engineer for production process implement.You will collect and prepare the testing data and reports.To administrate the drawings and technical-related files.To manage the technical materials, including the...

  • Solution Architect

    3 weeks ago


    Xi'an, China LotusFlare Full time

    Responsibilities Deeply understand LotusFlare's DNO platform, system architecture and integration components;  Deliver customized pre-sales technical presentation and product demonstrations to customers; Engage with potential customers to understand their business objectives and demonstrate the value proposition of LF DNO platform; Work with...

  • R&D Engineer

    3 weeks ago


    Xi'an, Shaanxi, China Hitachi Careers Full time

    Description Your responsibilities: You will contribute to new product development and maintain global product technical support for global technology centers for wet capacitors and capable of making mechanical designs of wet capacitors. You will be capable of creating 3D models and 2D engineer drawings, conducting design reviews including DFMA/FMEA and...


  • Xi'an, China HSBC Full time

    Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. We are currently seeking an experienced professional to join our team in the role of Associate Software Engineering Manager. Business: Wholesale IT Principal responsibilities ...


  • Xi'an, China HSBC Full time

    Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. We are currently seeking an experienced professional to join our team in the role of Software Engineering Manager. Business: Wholesale IT Principal responsibilities  - Understand...


  • Xi'an, China Virtuos Full time

    PLAY, GROW and WIN To be a part of Virtuos means to be a creator and aim atexcellence. At Virtuos, we harness the latest technologies to make videogames better and more immersive than ever before. That is why we prideourselves in constantly pushing the boundaries of possibility since ourfounding in 2004. Virtuosi are a team of experts – people who...


  • Xi'an, Shaanxi, China ABB Full time

    Sales Manager-Northwest RegionTake your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are...


  • Xi'An, China HSBC Full time

    Some careers have more impact than others. If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. We are currently seeking an experienced professional to join our team in the role of Senior Software Engineering Manager. Business: Wholesale IT Principal responsibilities  -...

  • Project Engineer

    3 weeks ago


    Xi'an, China emerson Full time

    In This Role, Your Responsibilities Will Be: Develop Digital Transformation solutions based upon a client’s requirements. Complete Digital Transformation projects using OIF / OPAS /Ovation Digital software platforms. Develop strong relationships with our customers based on technical expertise. Specify improvements for individual clients based on...


  • Xi'An, China Rockwell Automation Full time

    Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • Safety Engineer

    3 weeks ago


    Xi'An, China Applied Materials Full time

    Key Responsibilities Working under general supervision, specifies, provides and manages Safety support on specified projects in accordance with AMAT policies and government regulations in order to control hazards to personnel and equipment and limit liability to the company. Develop and/or implements programs to minimize risk to employees, customer and...


  • Xi'An, China Applied Materials Full time

    Key Responsibilities Technically leads and/or executes difficult, complex software projects. Interfaces with external customers or vendors regarding software issues. Interfaces with internal customers regarding requirements analysis and schedule. Troubleshoots a wide range of complex, difficult software problems. Performs software tests on code and...

  • Process Engineer II

    4 weeks ago


    Xi'An, China Applied Materials Full time

    Key Responsibilities Design, collect data, analyze and compile reports on moderately difficult process engineering experiments, within safety guidelines Perform hardware characterization on moderately difficult systems, within safety guidelines Troubleshoot moderately complex problems, perform Root Cause Analysis and resolve moderately difficult...


  • Xi'an, Shaanxi, China Marriott Full time

    Job Number Job Category Food and Beverage & CulinaryLocation The Westin Xi'an, 66 Ci En Road, Xian, Shaanxi, ChinaSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type Non-ManagementPOSITION SUMMARYSupervise and coordinate activities of cooks and workers. Determine how food should be presented and create decorative food displays. Ensure proper...