Mgr-Loyalty

2 weeks ago

Beijing, China Marriott Hotels Resorts Full time

JOB SUMMARY

Loyalty Manager is responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience. He/she manages and coordinates all aspects of Elite members’ journey: from pre-arrival and arrival experience all the way to the follow up through post-stay feedback mechanisms. He/she directs, implements and evaluates quality of products and services provided to Elite members and partners with Loyalty Head Connector and Connector Team to make certain that there is an effective communication and delivery of Elite benefits program. He/she is also responsible for managing part of the Loyalty Operations department.

CANDIDATE PROFILE 

Education and Experience 

• 2-year degree from an accredited university in Hospitality, Business Administration, or related major; 2 years’ experience in loyalty/guest relations/guest recognition or related professional area.

OR

• 4-year degree from an accredited university in Hospitality, Business Administration, or related major; no work experience required.

CORE WORK ACTIVITIES

Supporting Marriott Loyalty Program

• Leads and mentors other team members on Marriott’s Bonvoy Loyalty Program.

• Maintains complete knowledge of all Elite Member Benefits, Terms and Conditions.

• Adjusts Elite Member status when necessary according to established guidelines.

• Partners with Head Connector to update, appoint and activate connector team on property.

• Attends Loyalty and Connector meetings and webinars to continue professional development and learn about new enhancements and promotions of the Marriott’s Bonvoy Loyalty Program.

• Promotes positive relations with Elite members by anticipating their needs and promptly responding to them.

• Monitors, responds and routes Elite members’ comments to the appropriate department when necessary.

Maintaining Elite Appreciation, Guest Services and Front Desk Goals

• Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the Elite, Cobalt and redemption stay members on a daily basis.

• Develops specific goals and plans to prioritize, organize, and accomplish work.

• Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

• Assists with energy conservation efforts by monitoring compliance during property tours.

Providing Exceptional Elite, Cobalt and redemption stay members Service and Property Operations Support

• Provides services that go above and beyond Elite, Cobalt and redemption stay members expectations in order to promote Elite, Cobalt and redemption stay members satisfaction and retention.

• Sets a positive example for guest relations.

• Helps employees to provide excellent customer service.

• Assists in coaching and providing feedback to associates.

• Maintains high visibility in public areas during peak times.

• Provides immediate assistance to Elite, Cobalt and redemption stay members as requested.

• Interacts with Elite, Cobalt and redemption stay members on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.

• Maintains knowledge of all hotel features and services, room types, rates special packages and promotions.

• Keeps track of daily arrivals, departures, room availability and scheduled in-house group activities.

• Maintains complete knowledge of all hotel and departmental policies and procedures.

• Monitors security of public areas of the hotel.

• Conducts pre-shift meetings to review and share information pertinent to daily business with other team members.

Leading the Team and Conducting Human Resource Activities

• Provides guidance and direction to subordinates.

• Assists as needed in the interviewing and hiring of other team members.

• Monitors effectiveness of departmental staffing guide.

• Provides training, development, professional discipline, and positive support for all employees within the department.

• Administers performance evaluations for all employees within the department.

• Facilitates departmental strategic planning meetings.

• Direct the performance of staff and follow up with coaching and guidance to praise or make corrections

  • Loyalty Manager

    3 weeks ago

    Beijing, China Renaissance Hotels Full time

    POSITION SUMMARY Loyalty Officer is responsible for recognition and engagement of our most valuable Elite members through delivery of the highest quality member stay experience. He/she is involved in all aspects of Elite members’ journey: from pre-arrival and arrival experience all the way to the follow up via post-stay feedback received through GXP and...

  • Mgr-Accounting

    3 weeks ago

    Beijing, China St. Regis Hotels & Resorts Full time

    JOB SUMMARY Supports the day-to-day execution of general ledger impacted processes, including support to clients as they work with and understand these processes. Performs accounting functions specifically in the areas of account balancing, ledger reconciliation, reporting and discrepancy resolution. CANDIDATE PROFILE Education and Experience • 4-year...

  • Mgr-Human Resources

    2 weeks ago

    Beijing, China St. Regis Hotels & Resorts Full time

    JOB SUMMARY The HR Manager directs and works with Human Resources and Operations employees to carry out the daily activities of the Human Resource Office including oversight of recruitment, total compensation, training and development, association/labor relations, and performance management. Additionally, the HR Manager focuses on delivering HR services that...

  • Mgr Clin Supplies

    3 weeks ago

    Beijing, Beijing, China Thermo Fisher Scientific Full time

    Job DescriptionSummarized Purpose:Manages a team within the department and effectively oversees projects to ensure compliance with established policies, procedures, and regulations. Serves as a point of escalation for department related issues and concerns. Interacts with both internal and external management level peers to resolve day to day challenges and...

  • District Mgr

    4 days ago

    Beijing, China Allergan Aesthetics Full time

    职位描述设立区域工作计划和目标，带领团队完成区域销售指标。为代表制定目标和分配指标。辅导、管理和帮助下属分析业务,做好计划。主导下属的招聘和培训。评估下属的工作表现，帮助制定个性化的发展计划。管理和分配销售资源。筛选、发展和保留区域内目标医...

  • Sales Manager MICE

    3 weeks ago

    Beijing, China Renaissance Hotels Full time

    JOB SUMMARY Assists the property’s Banquets/Catering Department in the property's reactive and proactive sales efforts with a focus on group and catering accounts. The position contributes to achieving revenue goals and the financial performance of the department. Assists in implementing the brand’s service strategy and applicable brand initiatives in...

  • Field Sales Executive

    4 weeks ago

    Beijing, China TÜV Rheinland Full time

    Job Description s: * Meets and exceeds sales targets: generates order income and revenue from new and existing large / medium customers; * Executes customer visits, visits industry events; * Develops the customer focus list together with the ASaM; * Identifies solutions for customer needs, if necessary with the involvement of Subject Matter...

  • District Manager-Pharmacy-北京

    1 month ago

    Beijing, China Abbott Full time

    1)Have a solid understanding of the Pharmacy landscape: different stakeholders, their market share, their needs and expectations 2)Decode the retailers’ purchasing criteria 3)Study the shoppers’ behaviour at Point of Sales (POS) (valid for OTC as well as for Rx) 4)Understand the different offer categories at POS: products and services, their...

  • BALENCIAGA Associate Store Manager

    1 week ago

    Beijing, China BALENCIAGA FASHION SHANGHAI CO. LTD Full time

    Description Main Responsibilities BUSINESS DEVELOPER Assist the Store Director in overseeing floor coverage, driving sales, visual merchandising, display, client service, and operational functions within the Store Analyze the results: daily, weekly, monthly and set up constant assessments Support the Store Director in reporting all the...

  • Executive-Sales

    2 days ago

    Beijing, Beijing, China Marriott International Full time

    Job NumberJob Category: Sales & MarketingLocation: Beijing Marriott Hotel Northeast, 26A Xiao Yun Road, Beijing, ChinaSchedule: Full-TimeLocated Remotely: NoRelocation: NoPosition Type: Non-ManagementPOSITION SUMMARYContact appropriate departments to resolve guest calls, requests, or problems.Maximize revenue using sales techniques while maintaining guest...

  • Assoc Data Sc

    6 days ago

    Beijing, China IQVIA Full time

    Responsibilities: Work with the team and client to shape and develop requirements for ambitious life science questions Translate business requirements into data science-focused solutions Communicate technical concepts and analytical output to a diverse set o stakeholder (internal and external) Own the delivery of projects from a technical perspective:...

  • Service BD/ 服务咨询拓展经理 北京or 西安

    3 weeks ago

    Beijing, China Siemens Energy Full time

    Service BD/ 服务咨询拓展经理 北京or 西安 About the Role Location China Beijing Shi BEIJING Company Siemens Energy Co., Ltd. Organization Transformation of Industry Business Unit Electrification - Automation - Digitalization Full / Part time Full-time Experience Level Mid-level Professional How You’ll Make an Impact ...

  • BALENCIAGA Sales

    3 weeks ago

    Beijing, China BALENCIAGA FASHION SHANGHAI CO. LTD Full time

    Description Main Responsibilities A BUSINESS DEVELOPER Achieve sales targets, quantitative and qualitative goals and KPIs Deal with and report all situations regarding client requests and complaints to the Management Team Provide high quality feedback regarding clients to the Management Team Closely work with stock team to ensure product...

  • BALENCIAGA Sales

    3 weeks ago

    Beijing, China BALENCIAGA FASHION SHANGHAI CO. LTD Full time

    Description Main Responsibilities A BUSINESS DEVELOPER Achieve sales targets, quantitative and qualitative goals and KPIs Deal with and report all situations regarding client requests and complaints to the Management Team Provide high quality feedback regarding clients to the Management Team Closely work with stock team to ensure product...

  • BALENCIAGA Sales

    3 weeks ago

    Beijing, China BALENCIAGA FASHION SHANGHAI CO. LTD Full time

    Description Main Responsibilities A BUSINESS DEVELOPER Achieve sales targets, quantitative and qualitative goals and KPIs Deal with and report all situations regarding client requests and complaints to the Management Team Provide high quality feedback regarding clients to the Management Team Closely work with stock team to ensure product...

  • Head of China

    2 weeks ago

    Beijing, Beijing, China timesjobs Full time

    Hi, Welcome to Elektrobit Hi, Welcome to Elektrobit Would you like to have a job where you can influence one of the biggest industries? Do you have a vision of what the mobility of the future could look like? Then we have just the right thing for youBefore we dive right into your concrete position of interest We would like to introduce ourselves. We are...

  • Operations 操作

    3 weeks ago

    Beijing, China DSV Full time

    Time Type: Full Time General Responsibilities 主要工作职责  Be responsible for daily operation issues for Air Import or Export  负责日常空运进、出口货物操作  Fully use communication skill to improve the service of our clients  运用技巧与客户进行良好的沟通、以提高服务质量  Independent, professional and...

  • Head of China

    2 weeks ago

    Beijing, Beijing, China timesjobs Full time

    Hi, Welcome to Elektrobit Hi, Welcome to Elektrobit Would you like to have a job where you can influence one of the biggest industries? Do you have a vision of what the mobility of the future could look like? Then we have just the right thing for youBefore we dive right into your concrete position of interest We would like to introduce ourselves. We are...

  • Head of China

    2 weeks ago

    Beijing, Beijing, China timesjobs Full time

    ElektrobitHi, Welcome to Elektrobit Would you like to have a job where you can influence one of the biggest industries? Do you have a vision of what the mobility of the future could look like? Then we have just the right thing for youBefore we dive right into your concrete position of interest, We would like to introduce ourselves. We are Elektrobit and we...

  • Head of China

    2 weeks ago

    Beijing, Beijing, China timesjobs Full time

    Hi, Welcome to Elektrobit Would you like to have a job where you can influence one of the biggest industries? Do you have a vision of what the mobility of the future could look like? Then we have just the right thing for youBefore we dive right into your concrete position of interest We would like to introduce ourselves. We are Elektrobit and we develop...