Field Service Representative

4 months ago

Haidian Qu, China airbus Full time
Job Description:

Responsibilities: 

  • Perform ‘Greet and Meet’ activities (attendance of flight transits) at Entry Into Service (EIS) of a new A/C type within a customer. Transfer technical know-how to Line Maintenance.

  • Assist the airline with technical inquiries by identifying, analyzing, and proposing solutions to problems or asking for specific support when needed.

  • Respond to airline queries during standby outside working hours in case of aircraft on ground (AOG) and incident inquiries.

  • Identify and solve problems while they are small and not emotionally loaded.

  • Provide a filtering function both ways to avoid misinterpretations during communication.

  • Represent Airbus in front of the airline at all technical levels, Maintenance Engineering, Flight Operations, Training and Spares.

  • Establish and maintain required working relationship with the airline, through regular visits to all departments of the airline. During these visits, identify problems to be solved and propose solutions or forward to relevant specialist if necessary. Verify that the requests to/by the airline are properly addressed and reflect the real needs, and control that answers are provided to the airlines.

  • Maintain proper communication with the FSM and the other members of the Field Service team on site.

  • During EIS phase, relay technical events/snags to Airbus and provide requested pieces of information to Airbus to improve A/C maturity.

  • Maintain proper communication with all Airbus departments (not limited to S). Report to any Airbus departments on all issues that can impact customer satisfaction or Airbus business.

  • Gather data and intelligence for use in all departments of Airbus.

  • Assist the FSM in producing the periodic reports.

  • Keep up to date with the assigned country’s regulations and restrictions and follow them.

  • Follow Airbus recommendations in terms of security.

  • Take good care of Airbus or airline’s assets (i.e. office, car, computer, telephone, etc.).

  • Guarantee communication between customer and Airbus on durable basis.

  • Guarantee a level of support, which will ensure customer satisfaction, safety and profitability, at the best interest of Airbus.

  • Contribute to Airbus management understanding of the airline, by providing reliable and relevant information on the airline that could affect Airbus business.

  • Contribute to develop Airbus image by providing the expected support and promoting Airbus products and services.

Qualifications Requirements:

  • Bachelor in Engineering, Business or financing

  • 5 years in the aerospace and aviation industry.

  • Aircraft spares working experience will be treated as a plus

  • Strong presentation skills.

  • High flexibility of working place in different city is required.

  • Good writing and verbal language skills both in Chinese and English

  • Good communication.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus (China) Enterprise Management and Services Co.Limited

Employment Type:

Permanent

-------

Experience Level:

Professional

Job Family:

Customer Eng.&Technical Support&Services

  • Service Representative

    3 months ago

    Yangpu Qu, China 08429 Citigroup Services and Technology (China) Limited Full time

    The Service Rep 5 is an entry level position responsible for assisting with customer service inquiries and providing solutions based on client needs in coordination with the Customer Service function. The overall objective is to analyze the best course of action to resolve client issues.. Responsibilities: Assist with evaluating and resolving service...

  • Sales Representative

    7 days ago

    Pu Dong Xin Qu, China Otis College of Art and Design Full time

    About OtisAt Otis, we are a leading global company that provides innovative solutions for people movement. Our mission is to make a positive impact on people's lives by providing safe, efficient, and reliable transportation systems.Job SummaryWe are seeking a highly motivated and results-driven Sales Representative to join our team. As a Sales...

  • Technical Engineer

    4 months ago

    Haidian Qu, China airbus Full time

    Job Description: 1. AccountabilitiesThe job holder is for developing aircraft retrofit design and making the design complying with airworthiness regulations. And provides technical solutions for in-service aircraft and on-site support if necessary.2.Main activitiesResponsibilities in running the day-to-day operations, and ensuring there is effective use of...

  • Type Rating Training Specialist

    7 days ago

    Haidian Qu, China airbus Full time

    Job Overview: A. ResponsibilitiesDeliver comprehensive training to flight crews and pilots across various courses outlined in the Airbus Pilot Catalogue, utilizing diverse training methodologies to ensure the safe, efficient, and economical operation of Airbus aircraft, adhering to Airbus Training Standards, Training Policy, and regulatory requirements from...

  • Digital Solution Management

    4 months ago

    Haidian Qu, China airbus Full time

    Job Description: A. AccountabilitiesAirbus is offering self services access (known as Skywise Core) for our customers throughSkywise platform.Our airlines customers have access to services with the following functionalities:• Data Hosting: some hosting capabilities on Skywise with a high level of securityscalability, and high networking experience.• Data...

  • Airbus Flight Training Instructor

    7 days ago

    Haidian Qu, China airbus Full time

    Job Overview: A. ResponsibilitiesDeliver comprehensive training programs for flight crews and pilots on various courses as outlined in the Airbus Pilot Catalogue, utilizing diverse training methodologies to ensure the safe, efficient, and economical operation of Airbus aircraft, adhering to Airbus Training Standards, Training Policies, and regulations set by...

  • Public Affairs Specialist

    4 days ago

    Haidian Qu, China airbus Full time

    Job Description:Job Summary:We are seeking a highly skilled Public Affairs Specialist to join our team at Airbus (China) Enterprise Management and Services Co. Limited. The successful candidate will be responsible for establishing and maintaining positive relationships with key government organizations in China, promoting Airbus' image and credibility, and...

  • Type-Rating Instructor

    4 months ago

    Haidian Qu, China airbus Full time

    Job Description: A.AccountabilitiesProviding training to flight crews and pilots on a wide range of courses as listed in the Airbus Pilot Catalogue, using a wide range of training tools in view of safe, efficient and economical operation of Airbus aircraft, by applying Airbus Training Standards, Training Policy and Airworthiness Authorities...

  • Airbus Flight Operations and Training Specialist

    7 days ago

    Haidian Qu, China airbus Full time

    Job Description:Key Responsibilities:The main mission of the Airbus Flight Operations Support & Training Standards department is to define the flight operations standards as reflected in the Airbus flight operations manuals (procedures, techniques, limitations, systems descriptions, dispatch conditions...), to define the manufacturer minimum training...

  • Flight Operations and Training Expert Pilot

    7 days ago

    Haidian Qu, China airbus Full time

    Job Description:Key Responsibilities:The main mission of the Airbus Flight Operations Support & Training Standards department is to define the flight operations standards as reflected in the Airbus flight operations manuals (procedures, techniques, limitations, systems descriptions, dispatch conditions...), to define the manufacturer minimum training...

  • Pilot and Training Standards Expert

    7 days ago

    Haidian Qu, China airbus Full time

    Job Description:Key Responsibilities:The main mission of the Airbus Flight Operations Support & Training Standards department is to define the flight operations standards as reflected in the Airbus flight operations manuals (procedures, techniques, limitations, systems descriptions, dispatch conditions...), to define the manufacturer minimum training...

  • Flight Operations and Training Expert Pilot

    4 months ago

    Haidian Qu, China airbus Full time

    Job Description: The main mission of the Airbus Flight Operations Support & Training Standards department is to define the flight operations standards as reflected in the Airbus flight operations manuals (procedures, techniques, limitations, systems descriptions, dispatch conditions…), to define the manufacturer minimum training requirements for the whole...

  • Field Clinical Specialist II

    4 months ago

    Chaoyang Qu, China Edwards Lifesciences Full time

    Make a meaningful difference to patients around the world. Driven by a passion to help patients live healthier and more productive lives, our Sales teams embrace Edwards Lifesciences’ values to build trusting, lasting relationships with medical professionals and industry partners. Your insight and dedication will help deepen and broaden clinical knowledge...

  • Accountant - AR (Reinsurance)

    2 months ago

    Haidian Qu, China Marsh McLennan Companies Full time

    Description: GuyCarpenter China is seeking candidates for the following position based in the Beijing/Shanghai office: Accountant - AR (Reinsurance) What can you expect? A leading global reinsurance broker with over 50 offices worldwide providing service for reinsurance placement transactions, risk evaluation and analysis and actuarial service...

  • MOD Sales Representative

    3 months ago

    Pu Dong Xin Qu, China Otis College of Art and Design Full time

    Date Posted: 2023-08-07 Country: China Location: LOC3357: 7/F, Building A, New Bund World Trade Center 1,No.4 Lane 255 Dong Yu Road,Shanghai 200126, China 1. 发掘旧梯改造更新项目并与客户签订合同。 2. 跟进旧梯改造更新项目并与客户签订合同。 3. 和客户建立良好的业务关系及获得服务销售业务。 4....

  • District Manager, Hospital

    5 days ago

    Chaoyang Qu, China Haleon Full time

    About the RoleHaleon is seeking a highly skilled District Manager, Hospital to lead our academic and business development efforts in the hospital sector. As a key member of our team, you will be responsible for driving business growth, developing strategic partnerships, and delivering exceptional customer experiences.Key ResponsibilitiesBusiness Development:...

  • SVC Sales Manager,Branch

    3 months ago

    He Xi Qu, China Otis College of Art and Design Full time

    Date Posted: 2024-06-24 Country: China Location: LOC3294: 24-B Block A, Da'an Mansion, No 41 Youyi Road, Tianjin, Hexi District, Tianjin, China Job Title Role Overview Would you like to join a truly international, talent driven company that values Safety, Ethics, Quality, Innovation and Employee Opportunity? Otis is growing and we are...

  • (Senior) Medical Science Liaison

    4 months ago

    Huang Pu Qu, China GSK Full time

    Role Purpose 职位目标 Through in-field scientific engagement with healthcare providers and external experts, the Medical Science Liaison (MSL) fosters a more educated healthcare environment by: Communicating their deep knowledge of GSK data in the context of overall patient care to ensure evidence-based understanding of the science behind GSK...

  • Oncology Medical Liaison

    7 days ago

    Huang Pu Qu, China GSK Full time

    Role Overview: The Medical Science Liaison (MSL) plays a crucial role in enhancing the healthcare landscape through scientific collaboration by:Disseminating comprehensive knowledge of GSK's research to ensure clarity regarding the scientific principles underlying GSK's oncology treatments.Collecting insights related to GSK's offerings to gain a deeper...

  • Oncology Medical Liaison

    7 days ago

    Huang Pu Qu, China GSK Full time

    Role Overview: The Medical Science Liaison (MSL) plays a pivotal role in enhancing the healthcare landscape through scientific collaboration by:Disseminating comprehensive knowledge of GSK's research to ensure clarity regarding the scientific principles underlying GSK's oncology therapies.Collecting insights related to GSK offerings to gain a deeper...