Applications Engineer
2 weeks ago
Role Details
Business, Location:
Federal, Shanghai
Role:
Applications Engineer
Reports to:
Service Commercial Manager
Direct Reports:
None
Primary Purpose:
- Liaison with business product marketing, local application team to provide pre-sales technical support in the material analysis technology, focused on customer workflow solution.
- Providing professional technical support, demo and application support for consumables to address customer success by workflow solution, and demo.
- Localization and customized related marketing collaterals to support local consumable marketing promotion campaigns.
Key Responsibilities
Technical support for consumable
- Responsible for technical support for AFM probes & EM consumables, and support service sales for pre-sales presentation. Proactively develop new AFM probe & consumable business opportunities by interprets customer needs and works to meet those needs.
- Support of customer application development and application demo in OI or customer’s labs
- Guide and prepare marketing promotion contents and drive promotions with the assistance of Marketing.
- Post-sales support to customer escalations and address product quality complains.
- Achieve privileged relationships with existing Key accounts, customers and acquire new customers from competitors.
Main working relationships:
- Reports to Service Commercial Manager
- Works closely with service sales team, instrument application team and marketing team.
- Works closely with customers, industry KOL, and OEM partners.
In addition to the above described duties, the post holder may be requested to perform other related duties.
Indicative Performance Measures
- Order/revenue target
- Customer experience
Qualification
- Written and oral skill in both Chinese and English
- Above Bachelor’s degree in material science or related industry
- Working experience in material industry is preferred background
Person Specification – Essential requirements unless stated
Education / Qualifications:
- Master degree, Material science or Chemistry or Physical Science preferred.
Professional Skills/ Abilities:
- AFM/Microscope technical experience is required.
- Knowledge of analytical instrument & service business and customer behaviours.
- Strong communication skills including face to face, and phone.
- Excellent oral and written communications skills.
Personal Qualities:
- Able to make business plans that are consistent with service products and strategy.
- Highly motivated creative and result oriented. able to work with minimum supervision.
- Work as a team, Wants the team to succeed and actively works to ensure that it happens
- Able to travel frequently.
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