Support Supervisor, CCS

2 months ago


Shanghai, China Straumann Full time

Job Summary

Strategic development and execution of training and education initiatives to delivery of pre-sales support and aftersales service for Straumann CCS business.

 

Drive CCS support team to deliver training and service, meeting both quality and effectiveness standards, with a focus on the implementation of planned courses, resource planning, and the transfer of know-how.

 

Cultivate a network of Key Opinion Leaders (KOLs) and speakers to deepen the value proposition and enhance the reputation of Straumann CCS.

 

Key Responsibilities

  • Develop and implement comprehensive medical training programs and service system to meet CCS business goals and customer needs.
  • Identify and analyze customer and market requirements and develop solutions that enhance CCS user experience.
  • Collaborate Marketing to create and maintain selling tools including catalogue, training video, success story, competitor analysis, etc.
  • Manage CCS budgets and resources to ensure timely delivery of training education and marketing activities, and evaluate sales effectiveness to make necessary adjustments for improvement
  • Foster strong relationships with KOLs and academic stakeholders.
  • Stay up to date with industry trends, best practices, and emerging technologies and timely feedback to business stakeholders.

 

Skills and Competencies

Education / Professional Experience

  • Bachelor’s degree in Medical and Healthcare, Engineering, Marketing or related field. Dental related degree/diploma is a plus.
  • Minimum 3 years of experience in dentistry. Practice in clinics or labs is a plus.
  • Solid knowledge on digital dentistry solution with insights on market trend.
  • Having networking with dentists or dental associations.
  • Having experience in product marketing or sales is a plus.
  • Team management experience is a must.

 

Personal Competencies

  • Good English and Mandarin
  • Excellent interpersonal and presentation skills
  • Well-organized and structured person
  • Comfortable to interact with different customer segments (KOLs, Dental Practitioners, Dental Technicians, Sales people)
  • Strong result orientation and business sense
  • Ability to build strong relationships to different customer segments through effective communication and listening skills



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