Technical Support Engineer

2 weeks ago

Dalian, China HPE Full time
Technical Support Engineer

  

This role has been designed as ââOnsiteâ with an expectation that you will primarily work from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in todayâs complex world. Our culture thrives on finding new and better ways to accelerate whatâs next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

   

Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

Responsibilities:

  • Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
  • Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .
  • Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
  • Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision- making process.
  • Review and may resolve complex business issues.
  • Excellent communication skills. Add case resolution to KMS.
  • Understand and utilize Information Technology Information Libraries (ITIL).
  • Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.
  • Partners frequently with the Sales Pursuit team.

Education and Experience Required:

  • Vocational: apprenticeship/certification completion. May be technical or non-technical. May include on- the-job training in addition to studies. In some locations, completion may be recognized by diploma. Advanced programs may be 2+ years. Associate degree: first attainable degree at the post-high school level. Typically 2 year completion beyond High School level (i.e., Associate of Arts, GCE 'A' level (Singapore), etc.) or equivalent experience. BA/BS or equivalent experience preferred.
  • 3-5 years experience in relevant technologies and customer environments.
  • Relevant industry qualification where applicable.

Knowledge and Skills:

  • Excellent verbal and written communication skills in language to be supported.
  • Experience in troubleshooting in a technical environment.
  • Excellent analytical and problem solving skills.
  • Software and hardware knowledge of computing, storage and peripheral devices.
  • Advanced proficiency with case management databases and tools.
  • Superior customer service skills.
  • Phone and remote support.
  • Partners frequently with the Sales Pursuit team.
  • Ability to solve and document solutions for usage of other technicians and customers.
  • Ability to mentor new agents.
  • Ability to lead resolution activities with escalated customers.
  • Ability to contribute to technical action plans.
  • Focus on one or more product lines (for example, proactive, reactive, storage, enterprise systems, etc.).

Additional Skills:

Accountability, Accountability, Action Planning, Active Learning, Active Listening, Bias, Business Growth, Business Planning, Coaching, Commercial Acumen, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Experience Strategy, Customer Solutions, Data Analysis Management, Data Collection Management, Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity, Long Term Planning, Managing Ambiguity {+ 5 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have â whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

#china#operations

Job:

Services

Job Level:

Intermediate

    

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

  • Technical Support Engineer

    3 months ago

    Dalian, China NetApp Full time

    Title: Technical Support Engineer Location: Dalian, CN, 116023 Requisition ID: 126705 Job SummaryAs a Technical Support Engineer, you will provide technical support to customers, customer support personnel, and field support staff, focused on diagnosing, troubleshooting, repairing and debugging NetApp products. Support incidents can range from various...

  • Technical Support Engineer

    6 days ago

    Dalian, Liaoning, China SAP Full time

    At SAP, we empower individuals and organizations to achieve their full potential through innovative technology solutions. We are seeking a highly motivated and skilled Associate Solution Support Engineer to join our dynamic team. In this role, you will play a crucial part in ensuring customer satisfaction by providing technical expertise and support for our...

  • Technical Support Engineer

    6 days ago

    Dalian, Liaoning, China SAP Full time

    At SAP, we empower individuals and organizations to achieve their full potential through innovative technology solutions. We are seeking a highly motivated and skilled Associate Solution Support Engineer to join our dynamic team. In this role, you will play a crucial part in ensuring customer satisfaction by providing technical expertise and support for our...

  • Technical Support Engineer

    6 days ago

    Dalian, Liaoning, China SAP Full time

    At SAP, we empower individuals to reach their full potential and contribute to a world-class team environment. We are dedicated to fostering a culture of collaboration, innovation, and continuous learning. Our mission is to provide exceptional support to our customers, ensuring they have the tools and knowledge to succeed.As an Associate Solution Support...

  • Technical Support Engineer

    2 months ago

    Dalian, Liaoning, China HPE Full time

    Technical Support Engineer - Korean This role has been designed as ''Onsite' with an expectation that you will primarily work from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they...

  • Academy - Technical Support Engineer

    2 months ago

    Dalian, China NetApp Full time

    Title: Academy - Technical Support Engineer Location: Dalian, CN, 116023 Requisition ID: 126701 About NetApp NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And...

  • Technical Support Engineer

    2 months ago

    Dalian, China HPE Full time

    Technical Support Engineer  This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever...

  • Technical Support Engineer

    2 months ago

    Dalian, China HPE Full time

    Technical Support Engineer - Korean  This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.Who We Are:Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications...

  • Cloud Support Engineer.

    4 weeks ago

    Dalian, China Cisco Full time

    Cloud Support Engineer As a Cloud Support Engineer within the Security and Trust Organization you will provide technical assistance and support automated tools and processes for Cisco’s cloud security program. This is a technical role that will support a multi-functional team delivering security solutions to business and IT teams operating within...

  • Associate Solution Support Engineer

    4 weeks ago

    Dalian, Liaoning, China SAP Full time

    We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • BTP-Associate Solution Support Engineer

    2 months ago

    Dalian, China SAP Full time

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Solution Support Engineer

    6 days ago

    Dalian, Liaoning, China SAP Full time

    About the RoleWe are seeking a highly skilled and motivated Technical Support Engineer to join our team at SAP. As a Technical Support Engineer, you will play a critical role in providing end-to-end support to our customers, ensuring their SAP solutions are implemented and operated efficiently.Key ResponsibilitiesProvide technical support to customers via...

  • Solution Support Engineer

    4 weeks ago

    Dalian, China SAP Full time

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Solution Support Engineer-Japanese/English

    4 months ago

    Dalian, China SAP Full time

    What you’ll do Customer Centricity • Provide end users and customers with a technology driven, industry-leading support experience. • Create knowledge documents, tools and processes to support our customers, and to help colleagues prevent future issues (WIKI content, Knowledge Base Articles, Guided Answers, …). Collaboration and Network •...

  • Associate Solution Support Engineer

    3 weeks ago

    Dalian, China SAP Full time

     We help the world run better At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and...

  • Cloud Security Support Specialist

    6 days ago

    Dalian, Liaoning, China Cisco Full time

    Cloud Support Engineer In the role of a Cloud Support Engineer within the Security and Trust Organization, you will deliver technical support and enhance automated tools and processes for Cisco's cloud security initiatives. This position is technical in nature and involves collaboration with a diverse team to provide security solutions for business and...

  • Cloud Security Support Specialist

    6 days ago

    Dalian, Liaoning, China Cisco Full time

    Cloud Support Engineer In the role of a Cloud Support Engineer within the Security and Trust Organization, you will be responsible for delivering technical assistance and enhancing automated tools and processes for Cisco's cloud security initiatives. This position is technical in nature and supports a diverse team focused on providing security solutions...

  • Cloud Security Support Specialist

    6 days ago

    Dalian, Liaoning, China Cisco Full time

    Cloud Support Engineer As a Cloud Support Engineer within the Security and Trust Organization, you will be responsible for delivering technical assistance and enhancing automated tools and processes for Cisco's cloud security initiatives. This role is pivotal in supporting a diverse team that provides security solutions to both business and IT sectors....

  • Solution Support Specialist

    6 days ago

    Dalian, Liaoning, China SAP Full time

    About SAPSAP is a leading provider of enterprise software solutions, helping over 400,000 customers worldwide to work more efficiently and make better business decisions.Our MissionWe empower our customers to bring out their best by providing innovative solutions that drive business success.Job SummaryWe are seeking a highly skilled Solution Support...

  • Consultant - Technical Services

    3 weeks ago

    Dalian, China Veeva Systems Full time

    The Role Veeva Systems is looking for Technical Consultants who have strong technical experience with software development and a passion for helping customers achieve their business vision, wish to participate in the transformation of the Life Sciences Industry, and in addition, are interested in learning all the details about Cloud Systems...