Customer Support Team Team Leader

2 months ago

Shanghai, China Alfa Laval Full time

At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.
As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems. Making the world a better place. Every day.

Who you are:
As a team leader, you will lead the team to:

  • 1) To achieve the annual target for Service and Parts Sales, and;
  • 2) To drive to achieve transaction flow within company from enquiry->quote ->order by providing quote & follow-up, prepare std contracts and sales order to support external Sales team, and help to find & obtain the potential business opportunity.


About the job:

  • Overall responsible for EDX Customer Support Centre;
  • Evaluate the delivery performance, logistics budget/cost of project and suggest the department manager to control them in right way.
  • Response for AR collection;
  • Coordinate with relevant functions between customers, departments, production and suppliers;
  • Set up good customer relation within the assigned areas and continuously map and understand customers’ needs and feedback; 
  • Develop the team's skills and competences, build and retain a multi-skilled, performance-oriented team that represents the core values of Alfa Laval;
  • Develop and have good knowledge of the key processes and tools within the responsible areas;
  • Analysis and develop competitive quotation together with external sales to ensure order;
  • Monitor the pricing of transactional business pre-set in system;
  • Quarterly forecast to achieve desired financial results;
  • General responsible for EDX report;
  • Ad hoc assignment as required.


What you know:

  • Bachelor’s degree;
  • Commercial / logistics/supply chain work experience is an advantage.
  • 5+ years’ working experience as a CSC team leader;
  • Business acumen;
  • Strategic thinking & management skills;
  • Strong data analysis skill;
  • Problem solving and target oriented;
  • Good communication, negotiation and presentation skills;
  • Able to see the whole picture, as well as have an eye for details;
  • Fast learner;
  • Fluent written and spoken English;
  • Familiar with office software.


We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioral traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games.

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