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Senior Application Specialist

2 months ago

Guangzhou, China Danaher Full time

FUNCTION: 

⢠Provide technical and application support for responsible products to current and potential customers.

⢠Give assist to flow products sale and market for their achievement of business plan.

BASIC PURPOSE OF THIS POSITION:

This position responsible for providing effective pre-sales support, developing application project, and resolving difficult situations.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The incumbent will also be responsible for, but not limiting to the following duties:

⢠Provide pre-sales support: call on customers, support the flow DEMO and PK Experiment.

⢠Support the installation, application and troubleshooting of flow products upon the request of customers.

⢠Work closely with service team on all customers service-related matters.

⢠Collect up & update flow market information, including competitors, market trend, consumer expectation etc.

⢠Develop and maximize relationship with key customers to help product sales.

⢠Participate in training course for customers satisfaction and product knowledge.

⢠Comply with the company compliance.

This description is a summary of principle responsibilities and is not intended to include all duties may be assigned.

WORKING RELATIONSHIPS AND CONTACTS:

  • External contacts for this position include customers and dealers.
  • Internal contacts include all marketing department staff members as well as other pre-sale and post-sale department staff in other offices of the company to gain information or to resolve problems.

SUPERVISION RECEIVED AND GIVEN:

The incumbent of this position is responsible for his/her own work. Only new work is reviewed before issue, all other work is handled independently, reporting status to managers/supervisor. Some work requires analysis and use of initiative and independent judgment, but most assignments are specific and well defined.

ESSENTIAL QUALIFICATIONS:

EDUCATION & SKILLS:

· Master or above with related major.

· Excellent English skills in speaking, reading, and writing.

WORKING EXPERIENCE:

· Academic or industrial background on immunology, oncology, single cell, gene sequencing or cell biology.

· At Least two years successful experience in the technical support or market support.

FUNCTIONAL COMPETENCIES:

This position also requires:

· Good attitude, well habit of work, positive & take responsibility

· Continue learning and studying the technology and application of flow cytometry.

· Maintain a good communication, both externally and internally.

· Works reliably with the different team members to resolve problems and achieve goals.

· Maintain a positive mindset while under certain pressure

· Uses logical methodology in analyses.

· Prioritizes assigned work assuring milestones are achieved.

· Keeps management current via regular feedback and defers to others before acting in non-routine matters.

· Prepares for technical or managerial advancement Seeks innovative ways to accomplish objectives.

· Continuously learns from experiences, particularly non-routine challenges.

· Concentrates on key objectives despite distractions.

· Identifies and focuses on critical deliverables and high priority assignments.

· Understands complex technical and non-technical documentation.

· Effectively communicates with external contacts to ensure positive outcomes.

· Acknowledges and addresses issues honestly and without judgment.

· Learns to analyze business processes and customer requirements.

· Regularly participates on process improvement teams within own functional area.

· Shows respect for all team members.

· Begins learning the company businesses and products.

· Learns customer business needs and takes action to meet those needs.

TRAVEL REQUIREMENTS:

This position may require business traveling in a 20% - 50% frequency.

WORK ENVIRONMENT:

This position functions in a general office environment.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrowâs science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering whatâs next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.