Senior IT Specialist
4 weeks ago
At HSBC, we're seeking a skilled IT professional to join our team as a Senior IT Specialist. This role will involve providing full scope of day-to-day Production Support services, including resolution of live incidents and post-resolution problem management activities.
Key responsibilities include:
- Providing timely incident communication internally and externally as required;
- Providing technical expertise in finding root cause of major system problems;
- Working as the owner of production environment, participant in various changes deployment and related post-implementation verifications, including new link testing;
- Working closely with various stakeholders located in different regions of the world;
- Reviewing, designing, and re-engineering monitoring rules with new technologies to improve the efficiency of daily application support;
- Automating daily manual routine work;
- Contributing productively to the team's objectives, sometimes supporting and sometimes leading activities to achieve shared goals.
Requirements include:
- Bachelor's degree or equivalent experience in software engineering discipline;
- Fluent English communication skills;
- Knowledgeable cross-domain and able to operate at a global level solving complex, mission-critical problems;
- Demonstrable experience of distributed compute, Linux, Unix, Oracle, WebSphere, MQ;
- Working knowledge of infrastructure, networks, load balancers, storage – cloud & containers highly beneficial;
- Experience with broad range of technologist tools Application Performance Monitoring, App Dynamics; Log Aggregation, Splunk; Automation, Puppet;
- Strong understanding of core Service Management disciplines;
- Excellent technical debugging and trouble-shooting skills.
What additional skills will be good to have?
- ITIL Foundation cert, in-depth Payments knowledge would be an advantage.
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