Senior IT Specialist

4 weeks ago


Guangzhou, Guangdong, China HSBC Full time

At HSBC, we're seeking a skilled IT professional to join our team as a Senior IT Specialist. This role will involve providing full scope of day-to-day Production Support services, including resolution of live incidents and post-resolution problem management activities.

Key responsibilities include:

  • Providing timely incident communication internally and externally as required;
  • Providing technical expertise in finding root cause of major system problems;
  • Working as the owner of production environment, participant in various changes deployment and related post-implementation verifications, including new link testing;
  • Working closely with various stakeholders located in different regions of the world;
  • Reviewing, designing, and re-engineering monitoring rules with new technologies to improve the efficiency of daily application support;
  • Automating daily manual routine work;
  • Contributing productively to the team's objectives, sometimes supporting and sometimes leading activities to achieve shared goals.

Requirements include:

  • Bachelor's degree or equivalent experience in software engineering discipline;
  • Fluent English communication skills;
  • Knowledgeable cross-domain and able to operate at a global level solving complex, mission-critical problems;
  • Demonstrable experience of distributed compute, Linux, Unix, Oracle, WebSphere, MQ;
  • Working knowledge of infrastructure, networks, load balancers, storage – cloud & containers highly beneficial;
  • Experience with broad range of technologist tools Application Performance Monitoring, App Dynamics; Log Aggregation, Splunk; Automation, Puppet;
  • Strong understanding of core Service Management disciplines;
  • Excellent technical debugging and trouble-shooting skills.

What additional skills will be good to have?

  • ITIL Foundation cert, in-depth Payments knowledge would be an advantage.


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