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Service Desk Lead

2 months ago

DalianLINo Hui XianYuan, China Cognizant Full time


Job Summary

We are seeking an experienced Project Manager with 12 to 14 years of experience to join our team. The ideal candidate will have a strong background in Service Desk management and a proven track record of successfully leading projects. This role involves overseeing project execution ensuring timely delivery and maintaining high standards of service quality. The candidate will play a crucial role in driving our companys mission and making a positive impact on society.


Responsibilities

Lead the planning and implementation of projects ensuring alignment with company goals and objectives.Oversee the execution of project plans managing resources timelines and budgets to ensure successful delivery.Provide guidance and support to the Service Desk team ensuring high standards of service quality and customer satisfaction.Coordinate with stakeholders to gather requirements define project scope and establish clear deliverables.Monitor project progress identify potential risks and implement mitigation strategies to ensure smooth execution.Facilitate effective communication between team members stakeholders and clients to ensure transparency and collaboration.Conduct regular project reviews and provide status updates to senior management and stakeholders.Implement best practices and continuous improvement initiatives to enhance project management processes.Ensure compliance with company policies industry standards and regulatory requirements throughout the project lifecycle.Utilize project management tools and techniques to track progress manage resources and report on key performance indicators.Foster a positive and productive work environment promoting teamwork innovation and professional development.Drive the adoption of new technologies and methodologies to improve service desk operations and efficiency.Contribute to the companys mission by delivering high-quality projects that positively impact our clients and society.

Qualifications

Possess a Bachelors degree in a relevant field with a strong emphasis on project management and service desk operations.Demonstrate extensive experience in managing service desk projects with a proven track record of successful project delivery.Exhibit excellent communication and interpersonal skills with the ability to effectively collaborate with diverse teams and stakeholders.

Certifications Required

PMP ITIL PRINCE2