Business Analyst Associate

2 months ago


Dalian, Liaoning, China WNS Full time
About WNS

WNS Global Services Inc. is a leading Business Process Management (BPM) company. Our mission is to empower clients to outperform through our passion for service and innovation.

With a global delivery network and deep domain expertise, we provide industry-specific services across various industries, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, and more.

Job DescriptionKey Responsibilities
  • Answering customer calls and responding to emails in a timely and professional manner
  • Following established processes to resolve customer inquiries and issues
  • Providing customers with accurate and relevant information regarding their bookings
  • Owning each customer contact through to full resolution
  • Updating relevant systems with necessary notes and information
  • Collaborating with internal departments to resolve customer issues
Requirements
  • Graduate degree (desirable)
  • Strong command of the required language
  • Knowledge of computerized accounting systems (SAP/Oracle) is a plus


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