Program Manager

1 week ago

Shanghai, Shanghai, China Amazon Information Service (Beijing) Co., Ltd. (Shanghai Branch) Full time

We are looking for an exceptional analyst who is passionate about capacity planning, who thinks and acts globally, and who has the ability to contribute major new innovations to join us as a Workforce Analyst.

The ideal candidate will possess both an optimization background that enables him/her to manage quantitative planning and a demonstrated ability to think broadly and strategically about business initiatives.

The Workforce Analyst will experience a wide range of problem-solving situations, long term to real-time, requiring extensive data collection and analysis while partnering closely with Operational leaders.

Key job responsibilities

  • To ensure capacity alignment is based on expected volume, identify and take necessary actions for short- and long-term deficits to meet service levels.
  • To ensure volume variations are being analyzed and called out, and partner with demand forecasting team to bridge the gaps for future occurrences.
  • To provide real-time support and make appropriate decisions to maximize resource efficiency and utilization.
  • To analyze global site performances and determine optimal production and off production activities, shrinkage
  • To lead, develop and maintain reporting initiatives across supported regions for continuous delivery improvements.
  • To partner closely with leadership to discuss and drive planned strategies for controlled execution.
  • To provide program health insights to senior leaderships at weekly and monthly level.
  • To engage in projects and initiatives impacting headcount and cost variables.
  • To lead by example and provide necessary support to scale up fellow team members across geographies.


The successful candidate will have exceptional communication and organizational skills, superior attention to detail, the ability to prioritize in a fast-paced environment, a desire to innovate and continuously learn, strong analytical and critical thinking skills, and the customer service focus that the world associates with and expects from Amazon.

We are open to hiring candidates to work out of one of the following locations:

Chengdu, 51, CHN | Shanghai, 31, CHN

BASIC QUALIFICATIONS

  • Experience in developing reports and dashboards using Power query, VBA, SQL or other reporting platforms
  • Excellent communication and interpersonal skills, with the ability to be personable yet maintain backbone
  • Advocate for automation and use of data to solve business problems
  • Experience in managing end to end projects or programs
  • Knowledge of workforce management programs, principles and ACD (Automated Call Distribution) systems
  • Bachelor's degree or significant college course work, or preferably in Engineering, Business Administration, Mathematics, Science or related field
  • Expert knowledge of MS Excel and MS Office software
PREFERRED QUALIFICATIONS

  • Minimum 12 years of WFM/Business Intelligence experience or equivalent
  • Relevant experience in project management
  • Experience in requirement gathering and ability to write clear and detailed requirement document

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