Dedicated Sales Support Specialist

2 weeks ago

Shanghai, Shanghai, China Thermo Fisher Scientific Full time
: Liaison between sales/customer and all relevant internal teams (CSR, Planner, B2B, CAM, product management, tech support, customs, credit & collections, service, price maintenance, inter-divisional, etc.) Process all inbound escalations from the BID Sales Team via phone, email and chat. Effectively communicate resolutions direct to end-customers Quote & Order research and resolution, Order Entry Proactive Open/Stuck Order Management Assume full ownership and accountability of the order admin functions for a set group of BID sales districts

Requirements:

Bachelor's degree is preferred in Business Administration or a scientific discipline. 2 years of related customer service experience with order entry systems and processes experiences required. Excellent written and verbal communication skills are required. Must demonstrate the ability to identify and solve problems, and to multi-task under deadlines. Must have a working knowledge of personal computer applications such as Microsoft Word, Excel, PowerPoint and Outlook. Order entry/inquiry experience required Experience with Salesforce and the quoting process is preferred.

Thermo Fisher Scientific Inc. is an equal opportunity employer. We value diversity and are committed to creating an inclusive and supportive work environment for all employees. We believe that a diverse workforce enhances our ability to innovate and compete in the global marketplace. We also provide reasonable accommodations/adjustments for individuals with disabilities or other special needs. If you require any accommodations/adjustments during the application process, please let us know and we will be happy to assist you.

Join our team and be part of a company that is dedicated to making a difference in the world.

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