Dedicated Channel Sales Support Specialist

2 weeks ago

Shanghai, Shanghai, China Thermo Fisher Scientific Full time

Work Schedule

Other

Environmental Conditions

Office

Job Description

At Thermo Fisher Scientific Inc., we are committed to enabling our customers to make the world healthier, cleaner, and safer. As one of the world's leading scientific research companies, we strive for exceptional results and flawless execution. Join our world-class team of over 100,000 colleagues who share our core values of Integrity, Intensity, Innovation, and Involvement. Together, we accelerate research, solve complex scientific challenges, drive technological innovation, and support patients in need.

Job Description:

  • Liaison between sales/customer and all relevant internal teams (Triage, e-com, B2B, CAM, product management, tech support, customs, credit & collections, service, price maintenance, inter-divisional, etc.)
  • Fully support all inbound escalations from Sales Team via phone, email and chat.
  • Cooperation with Sales team and other functional team on daily business order supporting and business-related process implementation.
  • Support channel partners agreement process in system and other related channel process execution.
  • Good communication with channel partners in handling partners' daily request
  • Support on the improvement and optimization on the business process and constantly improve the internal working efficiency.
  • Support on business report and help sales team on forecasts, revenue, booking pacing tracking.
  • Coordinate with various departments to ensure timely delivery of products and services to customers.
  • Other sales operation related process build-up and follow-up

Requirements:

  • Bachelor's degree required and/or equivalent experience.
  • 3+ years of professional experience in sales operations, channel support, business administration or another related field.
  • Demonstrate the ability to identify and solve problems, work collaboratively in a team environment, and to multi-task under deadlines.
  • Good Interpersonal and communication skills, with proven ability to effectively interact with internal and external contacts.
  • Expert in MS Excel, Word, PowerPoint.
  • Good written English.

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

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