Learning and Development Head, Life Insurance

2 weeks ago

Shanghai, Shanghai, China HSBC Full time

The job holder plays a vital role in driving training activities, identifying and planing training interventions to address gaps in skills, to meet business objectives or to address regulatory requirements. Role holder is required to support insurance business and work closely with other business teams and functions including i) Business Develop Managers, ii) sales process and sales quality, iii) partner engagement. The role will also include to develop and managing the implementation of training and seminar programs, develop and enhance training materials and required management information reports, in order to achieve the business goal.This role would extend its capabilities to include distribution development functions for both internal & external distribution channels in HBCN RBWM, HACN RBWM and also other alternative channels in the future on sales planning, coaching, and customer segmentation.

We are currently seeking an experienced professional to join our team.

In this role, you will:

Role holders may carry out activities which will include most of the below:


• Work with various stakeholders to determine training interventions and determine the most appropriate type of intervention.


• Support a continuous local feedback loop with relevant stakeholders


• Ensure that learning interventions are in keeping with any rules or regulations applicable for the country, region or occupational field


• Manage the deployment of training courses and infrastructure as well as through external providers


• Manage relationships with external providers and monitor quality, ensuring Service Level Agreements are being adhered to


• Ensure systems are being used appropriately to maintain records and certifications and are of a standard suitable for audit


• Keep abreast of developments in the field of Learning and Development with a view to applying best practice in HSBC


• The role holder requires some independent decision making utilising knowledge and information to pro-actively solve complex issues and implement effective solutions in an efficient and timely manner

Requirements

To be successful in the role, you should meet the following requirements:

-Build up a close working relationship with different respective distribution channels; have a strong working rapport with Wholesale Support team and Bank's departments which is important in executing our sales strategic plan.

-Utilize personal influence to obtain the distributors buy-in on our training and coaching to ensure a high degree of successful program launch.

-Assist line manager to monitor the production closely and ensure to achieve a business target.

-Be required to think independently, creatively and proactively of his/her line manager

-Make training budget. Execute, monitor process, evaluate effectiveness and organize training assessment.

-Build training system for all kinds of online/offline trainings including but not limited to BDM/channel/customer event. Help on developing training course and compiling training materials. Able to independently finish developing and teaching part of training courses.

-Evaluates and adapts internal and external best practice to drive the development and quality of Learning services as a major contributor to a world-class business, valued by HSBC and admired by the market.

-Over 15 years related working experience in life insurance, especially bancassurance training and development area with strong business acumen.

-Excellent training, coaching, communication and problem solving skills.

-Hands-on experience in managing a national wide team to deliver trainings and meet business needs cross different sales channels.

-Excellent capability to develop and enhance training system for both distribution partners and internal sales related staff.

-Excellent command of spoken and written English and Chinese.

-Must be a team player, open-minded and self-driven.

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