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Account Manager, Supply Chain by Amazon

4 months ago

Shenzhen, Guangdong, China Amazon (China) Holding Company Limited Full time

We are looking for a results-driven account manager with sales/account management experience to drive China-based sellers to maximize their presence and business in Amazon Global marketplaces by introducing SCA (Supply Chain by Amazon) solutions, e.g.

AWD (Amazon Warehouse Distribution) product; meanwhile deliver first-class level of services to customer satisfaction. The Account Manager for SCA will have experience building relationships with customers, and the ability to deliver results. Provide primary post-sales general and/or product support to third-party sellers. Manage relationships with key accounts and learn from customers to maximize these relationships and improve Amazon products. Responsible for maintaining performance, and working with sellers to adopt logistic product and improve unit commitment.

In addition, responsible for proactive monitoring of accounts to identify and address any issues that may impact Seller's utilization and product feedback.

Must be focused on driving results, and work across all relevant cross-functional areas to guarantee effective communication, implementation, and execution of objectives.


Roles & Responsibilities:

  • Recruit sellers to adopt SCA program(e.g. AWD) and drive their unit commit of AWD product, providing seller consultancy on supply chain and delight our WW end user
  • Follow working process, improve productivity and efficiency by Invent and Simplify.
  • Conduct deep dive analysis on issues affecting Seller business performance and provide the Voice of the Seller as an input into product development and process improvement.
  • Help generate high quality Seller insight and make influence product team and key stakeholders to make Seller's lifer easier.
  • Help leader identify key business opportunities for the territory and execute toward a growth plan.
  • Help provide account management best practices and Help consolidate SOPs into the business development framework.
We are open to hiring candidates to work out of one of the following locations:

Shenzhen, 44, CHN

BASIC QUALIFICATIONS

  • 3+ years of sales or account management experience
  • 3+ years of digital advertising and client facing roles experience
  • Experience with Excel
  • Experience analyzing data and best practices to assess performance drivers
PREFERRED QUALIFICATIONS

  • Experience analyzing key open issues and resolution metrics for each of the managed accounts
  • Experience in relationship management within technology, startups, or SaaS Platforms
  • Experience in sales channel development(online, offline) esp. for logistic service