Lead Account Manager for Global Logistics

2 months ago

Shenzhen, Guangdong, China Amazon (Shanghai) International Trading Co., Ltd. [Hangzhou Branch] Full time

We are seeking a driven and results-oriented Senior Account Executive to enhance the presence of China-based sellers in Amazon's global marketplaces through our logistics solutions, specifically the SEND (Seller Export and Delivery) program. This role demands a commitment to delivering exceptional service and achieving customer satisfaction.

The ideal candidate will possess a strong background in account management and sales, with proven expertise in building and nurturing relationships with clients. You will be responsible for providing comprehensive post-sales support to third-party sellers, ensuring that their needs are met while maximizing their engagement with our logistics offerings.

Key Responsibilities:

  • Utilize various sales strategies, including outreach and direct engagement, to encourage sellers to adopt our logistics solutions and optimize their fulfillment processes.
  • Streamline workflows and enhance productivity by implementing innovative solutions.
  • Conduct thorough analyses of challenges impacting seller performance and relay insights to product development teams for continuous improvement.
  • Generate valuable seller insights to influence product enhancements and facilitate easier seller experiences.
  • Identify and pursue significant business opportunities within the territory, aligning with growth objectives.
  • Share best practices in account management and contribute to the development of standard operating procedures.
  • Design and implement new initiatives aimed at driving business growth.
  • Engage with senior stakeholders to influence strategic decisions regarding product adoption.
  • Lead by example, motivating team members to overcome challenges and achieve desired outcomes.

Basic Qualifications:

  • Minimum of 5 years of relevant experience in account management or related fields.
  • Demonstrated success in managing large accounts, preferably within supply chain or sales environments.
  • Strong analytical capabilities and proficiency with relevant tools (e.g., Excel).
  • Excellent interpersonal, communication, and presentation skills.
  • Ability to manage multiple projects effectively, with strong prioritization and planning skills.
  • Proven ownership of projects and a track record of delivering results.
  • Quick learner with a proactive attitude.

Preferred Qualifications:

  • 8+ years of relevant experience.
  • Experience in FMCG, consulting, or retail sectors.

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