Principal Customer Engagement/Support Engineer

2 weeks ago


Shanghai, Shanghai, China Cadence Design Systems, Inc. Full time

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.

Responsibility includes:

Handling issues reported by field AEs and customers. Handle critical accounts escalation process and work closely with R&D managers in resolving critical customer issues. Debug customer reported failures, produce test cases to replicate failure and log issues with HSV R&D teams. Recommend potential workaround or application level solutions to customers when necessary. Test R&D fixes/patches. Develop expertise in h/w and f/w and support HSV field service team for h/w and f/w related issues. Work with customer and internal groups to spec out enhancement requests. Testing new product features for future s/w releases or h/w platform, including participation in internal beta activities. Updating product training materials.

Position Requirements:

Requires a BS-EE/CE (MS-EE/CE preferred) with 8+ years of experience in design and/or verification of complex digital designs, or Applications engineering/technical support role. Strong knowledge of design debug techniques and a strong understanding in logic design. Knowledgeable in verification methodologies for complex EDA environments. Proficiency in HDL language like Verilog, System Verilog and VHDL. Ability to create test cases to replicate customer issues quickly. Proficiency in Unix/Linux scripting languages (ksh/bash/csh/perl). Experience with emulation, Cadence's Palladium product preferred. General knowledge in TBA, Coverage/Assertion flow, Low Power(UPF). UVM experience is a plus. Excellent communication skills. Must have ability to communicate complex issue to internal teams and customers in a clear and concise manner. Occasional travel, up to 10% (measured over the course of a rolling 12 month period), may be required to resolve critical customer issues.

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