Customer Production Support Engineer
2 weeks ago
Responsibilities:
Managing daily operation of field service/application team Developing organizational technology capabilities and mentoring engineers Building organizational knowledge and experience sharing structure Developing customer relationships and gain new business opportunities Integration with sales to sell value of products and services to customers Guide solution development and manage project execution Provide support and guidance to service teamRequirements:
Bachelor or higher degree in electronic/computer engineering or related fields Minimum 5 years' experience in leading semiconductor field service team Result oriented and track records in managing projects and provide problem solution Realize Semi supply chain and extensive work experience with customers from design-in to ATE manufacturers and production Strong analytical problem solving skill and market sense to package service value Demonstrate confidence and negotiation skill to get win-win solution with internal and external customers.-
AV Project Technical Support Engineer
2 weeks ago
Shanghai, Shanghai, China Field Support, Technical Support, & Labs Full timeThe position The position: We are looking for an AV Project Technical Support Engineer in our Shanghai site to join our excellent China Local Project & Product Execution team.Our ideal candidate has a significant automotive technical background, engineering capability, customer-facing experience, and project management skills. This is an exciting...
-
Customer Support Engineer
2 weeks ago
Shanghai, Shanghai, China Brooks Automation Full timeDescription PRIMARY RESPONSIBILITY: Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and...
-
Customer Support Engineer
2 weeks ago
Shanghai, Shanghai, China Brooks Automation Full timeDescription PRIMARY RESPONSIBILITY: Provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs customers in the operation and...
-
Principal Customer Engagement/Support Engineer
2 weeks ago
Shanghai, Shanghai, China Cadence Design Systems, Inc. Full timeAt Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology. Responsibility includes: Handling issues reported by field AEs and customers. Handle critical accounts escalation process and work closely with R&D managers in resolving critical customer issues. Debug customer reported failures, produce...
-
Shanghai, Shanghai, China GE Aerospace Full timeJob Description SummaryAll activities relating to enhancing services technology integrating customer data, or capturing engines/products reliability, availability, maintenance, safety and other performance parameters. Includes hourly, nonexempt and exempt employees as well as manager roles responsible solely for these activities. Impacts departmental...
-
Shanghai, Shanghai, China GE Aerospace Full timeJob Description SummaryAll activities relating to enhancing services technology integrating customer data, or capturing engines/products reliability, availability, maintenance, safety and other performance parameters. Includes hourly, nonexempt and exempt employees as well as manager roles responsible solely for these activities. Impacts departmental...
-
Technical Support Engineer
2 weeks ago
Shanghai, Shanghai, China Eaton Corporation Full timeWhat you'll do:This position belongs to a part of global sales and marketing team, responsible for profitable growth of Industry Filtration product lines globally and Secondary product lines regionally on APAC level.A. Supports sales team per company strategic direction and support growth effort in high profit opportunities for target filtration product...
-
Technical Support Engineer
4 weeks ago
Shanghai, Shanghai, China Eaton Corporation Full timeWhat you'll do:This position belongs to a part of global sales and marketing team, responsible for profitable growth of Industry Filtration product lines globally and Secondary product lines regionally on APAC level.A. Supports sales team per company strategic direction and support growth effort in high profit opportunities for target filtration product...
-
Customer Support Intern
2 weeks ago
Shanghai, Shanghai, China Liebherr Group Full timeYour main tasks Handling orders, sales orders, contracts, customs clearance, and freight documents based on customer needs Translating and managing warranty claims from agents Keeping records of machine documentation and paper/photo archives Tracking working hours and calculating cost distribution for the service team Supporting the service...
-
Customer Support Representative
2 weeks ago
Shanghai, Shanghai, China RELX Full timeWould you like to provide first-class guidance and support to the customer? Do you enjoy delivering exceptional service to our customers? About the Business At ICIS, our mission is to optimize the world's resources. We help companies make strategic, sustainable decisions by bringing transparency to markets across the world. We create a...
-
Customer Support Representative
2 weeks ago
Shanghai, Shanghai, China RELX Full timeAbout the Role Customer Support Representative is crucial for seamless operations and exceptional customer service. They coordinate support activities and operational tasks to ensure customer satisfaction and efficient business processes. Responsibilities To provide ICIS customers with a high level of customer services responding to all enquires...
-
Lead Technical Support Engineer
2 weeks ago
Shanghai, Shanghai, China emerson Full timeAS A LEAD TECHNICAL SUPPORT ENGINEER, YOU WILL: Provides advanced product support, and leadership to ensure efficient problem resolution, which includes work on critical/high priority accounts and situations. Identify and resolve product issues as part of an overall effort to provide design, application, technical, and troubleshooting assistance to Emerson...
-
Technical Support Engineer
4 weeks ago
Shanghai, Shanghai, China Microsoft Corporation Full timeWith over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services, but also...
-
Elastomer Customer Product Specialist
2 weeks ago
Shanghai, Shanghai, China Celanese Corporation Full timeOverview 综述: Celanese Corporation is a global chemical leader in the production of differentiated chemistry solutions and specialty materials used in most major industries and consumer applications. Our businesses use the full breadth of Celanese's global chemistry, technology and commercial expertise to create value for our customers, employees,...
-
Customer Success Engineer
1 week ago
Shanghai, Shanghai, China MathWorks Full timeJob Summary MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: Partner with university customers to understand their technical and business challenges. Use the...
-
Technical Support Engineer
2 weeks ago
Shanghai, Shanghai, China Microsoft Full timeOverview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services,...
-
Customer Success Engineer
1 week ago
Shanghai, Shanghai, China MathWorks Full timeResumen del empleo MathWorks ofrece un modelo de empleo híbrido que permite al personal dividir su tiempo entre la oficina y sus hogares. El modelo híbrido permite a los empleados beneficiarse de interacciones cara a cara con sus compañeros, así como de una mayor flexibilidad en casa. Más información: Partner with university customers to understand...
-
Support Escalation Engineer-Security
2 weeks ago
Shanghai, Shanghai, China Microsoft Full timeOverview With over 18,000 employees worldwide, the Microsoft Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. Come join CE&S and help us build a future where customers come to us not only because we provide industry-leading products and services,...
-
Senior Technical Support Engineer
2 weeks ago
Shanghai, Shanghai, China Ansys Full timeRequisition #: 13909Our Mission: Powering Innovation That Drives Human AdvancementWhen forward-thinking companies want to test how their revolutionary ideas will perform, they bridge the gap between design and reality with Ansys simulation. For over five decades, Ansys software has empowered innovators in various industries to push boundaries by leveraging...
-
Senior Technical Support Engineer
2 weeks ago
Shanghai, Shanghai, China Ansys Full timeRequisition #: 13909 Our Mission: Powering Innovation That Drives Human Advancement When visionary companies need to know how their world-changing ideas will perform, they close the gap between design and reality with Ansys simulation. For more than 50 years, Ansys software has enabled innovators across industries to push boundaries by using the...