Manager, Brand Support Openings
1 month ago
What will I be doing?
- The Manager, Brand Support Openings & Transitions plays a key role in ensuring the efficient onboarding and maintenance of China MLA All Suite and Focused Service Hotels in Hilton systems and relevant distribution channels.
- Primary contact for key MLA stakeholders, leading communications and relationship management related to the MLA opening process.
- Developing a support model for APAC Brand Opening organization aligned with brand growth and strategic priorities.
- Collect, verify, and enter content in English and Chinese, execute quality reviews, and ensure timely workflow execution.
- Collaborate with enterprise teams to meet opening dates and resolve issues.
- Lead discussions on technology utilization for efficiency enhancement.
- Provide project support for APAC Opening pipeline initiatives and Brand growth.
Related to MLA opening management:
- Lead contact for China Hampton and Home2 Management partners.
- Collect, verify, and submit content for action in Hilton systems.
- Coordinate and quality review builds and processes with third-party entities.
- Ensure dual language websites are created, content is loaded and optimized.
- Complete and distribute status reporting to track milestones.
- Provide ongoing customer support for onboarding and maintenance requests.
Related to APAC enterprise Brand Opening support:
- Manage, monitor, and develop reports for process auditing.
- Recommend improvements through performance metrics analysis and innovation.
- Collaborate with stakeholders and support the onboarding of hotels.
- Conduct daily activities including monitoring workflows, managing timelines, and organizing communications.
- Coordinate additional support with internal departments.
- Enhance Global Openings tool for improved efficiency.
What are we looking for?
- Minimum Education: College degree or equivalent work experience.
- Minimum Years of Experience: 3 years in hotel industry, handling multiple projects.
- Fluent in written and verbal Mandarin business Chinese.
- Management Experience: project or opening hotel management.
- Minimum 2 years of hotel industry experience in a commercial hotel management or supervisory role.
What will it be like to work for Hilton?
Hilton is a global hospitality company known for exceptional accommodations and service. With a dedication to providing remarkable guest experiences, Hilton offers a range of hospitality options worldwide.
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